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Level 1

Reconciling bounced check

I'm reconciling bank account. A bounced check is on the bank statement but I don't see it on my bank account reconcile page. I'm useing QDesktop and I recored bounced check on receive payment page. How should I do to reconcile the bank account? Thank you.

Solved
Best answer November 27, 2019

Best Answers
Highlighted
Moderator

Reconciling bounced check

I'm glad to see you here, @yoko1,

 

There are a few reasons why you can't find the bounced check on the reconciliation page. See this scenarios:

 

  • The selected reconciliation period is incorrect.
  • Bounced check is not yet deposited to the bank and still sitting in the Undeposited Funds account.
  • Transaction is marked reconcile on the register.

To fix this, check the period selected and see if it corresponds to the bounce check's date of record. If it's correct, let's track where the payment is deposited on the Customer Center.

 

Here's how:

 

  1. From the Customers menu on the top toolbar, select Customer Center.
  2. Go to the Transactions tab then click on Receive Payments.
  3. Double-click the payment and make sure it is using the correct bank account.

If you don't have the Deposit To field on your transactions, it's possible that the Undeposited Funds is set as the default deposit account. To turn off this preference, follow the steps below:

  1. Tap the Edit menu.
  2. Choose Preferences then click Payments.
  3. Go to the Company Preferences.
  4. Uncheck the Use Undeposited Funds as a default deposit to account box.

To learn more about recording bounced checks, see this article: Handle Non-Sufficient Funds (NSF) or bounced check from customers.

 

Please let me know the result by adding a comment below. I want to make sure this is resolved and I'm here if you need further help. Have a great rest of the day! Take care.

 

View solution in original post

2 Comments 2
Highlighted
Moderator

Reconciling bounced check

I'm glad to see you here, @yoko1,

 

There are a few reasons why you can't find the bounced check on the reconciliation page. See this scenarios:

 

  • The selected reconciliation period is incorrect.
  • Bounced check is not yet deposited to the bank and still sitting in the Undeposited Funds account.
  • Transaction is marked reconcile on the register.

To fix this, check the period selected and see if it corresponds to the bounce check's date of record. If it's correct, let's track where the payment is deposited on the Customer Center.

 

Here's how:

 

  1. From the Customers menu on the top toolbar, select Customer Center.
  2. Go to the Transactions tab then click on Receive Payments.
  3. Double-click the payment and make sure it is using the correct bank account.

If you don't have the Deposit To field on your transactions, it's possible that the Undeposited Funds is set as the default deposit account. To turn off this preference, follow the steps below:

  1. Tap the Edit menu.
  2. Choose Preferences then click Payments.
  3. Go to the Company Preferences.
  4. Uncheck the Use Undeposited Funds as a default deposit to account box.

To learn more about recording bounced checks, see this article: Handle Non-Sufficient Funds (NSF) or bounced check from customers.

 

Please let me know the result by adding a comment below. I want to make sure this is resolved and I'm here if you need further help. Have a great rest of the day! Take care.

 

View solution in original post

Highlighted
Level 1

Reconciling bounced check

Hello Jen_D,

I think I've got it. Thank you!!

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