Hi @GATStore,
Whenever you do an account reconciliation, I suggest to always make your bank statement as a point of reference.
If these 2 transfer transactions have the same amount and the same dates recorded on your QuickBooks Online (QBO) company, then the other one may be a duplicate. If that's the case, you simply need to search and delete it.
Here's how:
- Highlight the Accounting tab, then select Chart of Accounts.
- Look for the credit card account in question, then tap the View register link.
- Locate the duplicate transfer transaction and click it.
- Hit the Delete button.
You can then go back to your Reconciliation page and continue with the process.
If this isn't the case, you'll have to refer to your bank statement again. Compare every transaction for the period you're trying to reconcile.
You can make use of the detailed steps for reconciliation listed in this article: Reconcile an account in QuickBooks Online.
Do you have other questions in mind? Post them below, and I'll get back to you.
