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JackD
Level 2

Recording previous tax payments results in double entry

We have several unemployment tax payments that show as due under Payroll tax - they were paid in the states online system (Quickbooks does not have online payment for them) and the bank entry was recorded. When I select Record Payment it adds them in to the register a second time - I can't find where to match them to a register entry. Any ideas on what I'm doing wrong? Thanks!

Solved
Best answer January 16, 2020

Best Answers
MaryAnn_E
QuickBooks Team

Recording previous tax payments results in double entry


Hi there, @JackD.


The reason for the double-entry is because you added the Bank entry manually and did not match it to a Tax Payment.


To fix this, you'll need to match the Bank Entry to the Tax Payment. Please make sure that it has the same details and amount paid on the unemployment. So QuickBooks will allow you to match the payments shown on your bank and the one you’ve recorded.

 

First, if the bank is connected. You'll need to undo the Bank entry created.

  1. Go to the Banking menu.
  2. Click the Banking tab.
  3. Go to the Reviewed section.
  4. Look for the Bank entry and hit on Undo.

Next, match this Bank entry to the Tax Payment recorded.

 

Here’s how to match the transactions:

  1. Go to the Banking menu.
  2. In the For Review tab, locate and click the payment to match.
  3. Click the Match button or hit Find other records.
  4. In the Match Transactions page, locate the transaction you’d like to match.
  5. Hit Save.

 

I'm  also including these articles for additional reference, you can check:
Add and match downloaded banking transactions
How to account for Bank Fees when matching transactions in Bank Feed


If you have any other questions, let me know in the comment section below. I'll be right here to help at any time.

View solution in original post

8 Comments 8
MaryAnn_E
QuickBooks Team

Recording previous tax payments results in double entry


Hi there, @JackD.


The reason for the double-entry is because you added the Bank entry manually and did not match it to a Tax Payment.


To fix this, you'll need to match the Bank Entry to the Tax Payment. Please make sure that it has the same details and amount paid on the unemployment. So QuickBooks will allow you to match the payments shown on your bank and the one you’ve recorded.

 

First, if the bank is connected. You'll need to undo the Bank entry created.

  1. Go to the Banking menu.
  2. Click the Banking tab.
  3. Go to the Reviewed section.
  4. Look for the Bank entry and hit on Undo.

Next, match this Bank entry to the Tax Payment recorded.

 

Here’s how to match the transactions:

  1. Go to the Banking menu.
  2. In the For Review tab, locate and click the payment to match.
  3. Click the Match button or hit Find other records.
  4. In the Match Transactions page, locate the transaction you’d like to match.
  5. Hit Save.

 

I'm  also including these articles for additional reference, you can check:
Add and match downloaded banking transactions
How to account for Bank Fees when matching transactions in Bank Feed


If you have any other questions, let me know in the comment section below. I'll be right here to help at any time.

View solution in original post

JackD
Level 2

Recording previous tax payments results in double entry

Thanks - that worked perfectly!

 

Jack

Emily M
QuickBooks Team

Recording previous tax payments results in double entry

Welcome back, @JackD.

 

I’m happy to hear that doing the provided steps above worked prefect for you.

 

If there’s anything else I can help you with leave a comment below. I hope you have a great rest of your week.

calpal
Level 1

Recording previous tax payments results in double entry

Hi, I just follwed your steps above and it popped up to match but it still shows I have unpaid taxes on my dashboard and wants me to record the payment

GraceC
QuickBooks Team

Recording previous tax payments results in double entry

I'd be glad to clear this up for you, @calpal.

 

Let's review the prior payroll you made and make sure that you enter the correct Tax TypeLiability PeriodPayment Date (the period that the taxes were accrued).

 

Here's how:

  1. Go to Taxes.
  2. Choose Payroll Tax.
  3. Select View Tax Payments you have made.
  4. From the drop-down located at the upper right, click Edit.
  5. Make the necessary changes, then hit OK.

I'll leave you with an article that provides detailed instructions oh how to record prior tax payments in QuickBooks: Record prior tax payments.

 

Don't hesitate to leave a comment below. I'd be glad to answer if you have any additional questions.

Rakk80
Level 2

Recording previous tax payments results in double entry

Hi,

 

I have the same problem but in my case  QBO didn't find any matches . So there is no "match" button to match. I entered the transaction in the "enter prior tax history" under the Payroll tax tab. But when I go bank to the transactions in the bank I can't match it since QBO is not able to find any matches for it.

 

Any help would be appreciated!

Thanks!

Raksheeta

Nick_M
QuickBooks Team

Recording previous tax payments results in double entry

Hi there, Rakk80.

 

Thanks for dropping by the Community, I'm happy to clear things up for you. If you've followed the steps above provided by my colleagues and still are having issues making matches. I would recommend reaching out to our support team. This is because they can look into your specific account with you in a private 1-on-1 setting to help you determine where the transactions may be. To reach them, follow these steps:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

While you're waiting to hear back from a representative, I'm including a useful article for you to check out about unmatched transactions in QuickBooks Online

 

If there's anything else I can do to help, feel free to post here anytime, day or night. Thanks again and I hope you have a lovely day. 

Rakk80
Level 2

Recording previous tax payments results in double entry

Thank you Nick_M for your reply!

I actually was on call with the QBO customer representative from payroll for 3 hours and they were not able to solve my problem. Here was the problem:

 Quickbooks had overcalculated our company taxes owed and hence it was showing that  we had underpaid unemployment(SUI) for previous quarters by X amount. QBO representative could not give an answer to why they were calculated that way although there was no rate change. So according to Quickbooks we underpaid and owed taxes which was NOT true. 

Here is what I came up as a solution and it worked.

I entered those amounts (there were 2) that were showing as due on dashboard  under "Enter prior tax history" in payroll tab. Since I know that amounts enter there does not affect the register , I thought that was the best solution to make the dues disappear from the dashboard. I could not ignore it since it won't allow me to create payments for future payroll tax unless I dealt with "previous dues" (which weren't really due!) So currently I have two dummy tax payment entries under tax history. Please share if anyone has a better solution.  

 

 

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