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brianchristenson
Level 1

Refund Receipt

What I am trying to do is issue a customer a refund on an incorrect credit card, then I will issue a new invoice and charge the correct credit card. The problem that I am having is when I go to issue the credit an error happens !This transaction didn't go through - The charge was declined because the amount was invalid.

 

I tried multiple times and it failed each time, don't know what I'm doing wrong. I matched the original invoice for products, used todays date, and rechecked the credit card information, exp date, address, user name.

 

Any help on ideas on what to check would be appreciated.

1 Comment 1
Alessandra_B
QuickBooks Team

Refund Receipt

Hi @brianchristenson,

 

I'd love to route you to the correct support that could help you with process your credit card refunds.

 

I recommend contacting our Merchant Services. This way, they can verify your account, check why you're not able to process your refund and help you further.

 

Leave a comment below or post again if you have other concerns. The QuickBooks Community team is always here to help.

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