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Hi there, @flutter-styles.
Thank you for reaching out to the Community. Currently, the refund transactions is unavailable in QuickBooks Self-Employed. However, we can manually add transaction to record the refund. I'll show you how.
I've added article for your reference: Manually add transactions in QuickBooks Self-Employed.
Please let me know in the comment section below if you have any other questions. I'll be always around here in the Community ready to help. Have a great day!