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We had to issue a customer a refund. They lost the check and the period is now closed so I cannot void and reissue. How do I reissue and still have the new check "point" to the original credit memo?
Good day, @CAC-ALD.
Let me help you reissue the lost check for your customer in QuickBooks Desktop (QBDT).
Since the transaction was already made, you can simply reprint it and send it again to your customer. That way, you won't need to recreate the check from the credit memo. Let me show you how:
For your additional reference about credit memo and QuickBooks Desktop, you can check the following articles:
Thanks for being a part of our QuickBooks family. Please feel free to post again or leave a comment should you need anything else. I'll be happy to answer them. Have a great weekend.
I don't need to reprint the check, it has been stopped at the bank, and reported as lost. I don't understand your answer. I need to print a new check and I like to track that the old was lost, which means I have to assign a NEW check to the credit memo. Voiding the original check from a closed period over a year ago will change the closing balance of that year. I can make a journal entry but then how do I connect the entry and new check to the memo? Is there a way to do that? I like to click the transaction history button and see the check from the credit memo, etc.
Issuing a new check is my focus here, @CAC-ALD.
Thanks for adding additional information about this. I'll share some information about credit memos and suggestions to achieve your goal.
In QuickBooks, we can only match one check to the credit note. That said, there is no way to connect the journal entry and the new check to the memo unless you cancel the original transaction.
Additionally, I agree that voiding the original check from a closed period over a year ago will change the closing balance of that year. With this, I recommend that you check with your accountant on how to handle this case. This way, your books will stay accurate at all times.
If you don't have an accountant yet, visit this link to find one: QuickBooks Certified ProAdvisor.
Moreover, check out these articles below to learn more about fees for refunded and voided transactions in QuickBooks:
I'll be right here if you have more questions about it. Just leave a comment below, and help is a click away. Have a great day.
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