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aaag
Level 2

Resolve in Add/Match Transactions from Add more details in Bank Feeds advanced

Quickbooks desktop pro plus 2021 . I just started using "Advanced" mode in Bank Feeds.

I need to receive a customer payment that pays one invoice and part of another.  That was really natural in the old, "standard", bank feeds : choose the two invoices and reduce the amount paid to the second invoice. I get the desired result one invoice is paid the second invoice is partially paid.

In "advanced" you can not change the amount paid to an invoice : it fills in the full amount in any invoice and does not let you change it.  
There is a box to check for resolve. But I can not figure out how to make it pay one invoice in full and partially pay the second invoice.
There is a work around : create a payment that partially pays the second invoice and match the customer payment to it. But the old method all you had to do is change one number. Now you have to go through a whole new process drastically reducing the utility of bank feeds.

The dialog box has a link "How does resolve work" but the page it takes you to contains eXaCtLy ZERO information about resolve. 

Solved
Best answer September 18, 2021

Best Answers
Angelyn_T
QuickBooks Team

Resolve in Add/Match Transactions from Add more details in Bank Feeds advanced

Hi there, @aaag. I'm here to help you with handling your banking transactions in the Advanced bank feeds mode.

 

The improved bank feeds or advanced mode automatically categorizes bank transactions with more detail by using enhanced rules, batch editing, and improved matching. Some options from the standard mode like manually adjusting the amount are not available in the advanced mode for its advanced feature. For the time being, you can stick to the workaround you've used which is to create a partial payment, then match it to the customer payment.

 

Otherwise, you can temporarily switch the Bank Feeds modes when matching partial payments.

 

Here's how:

 

  1. Click on Edit at the top menu bar, then select Preferences.
  2. On the left pane, choose Checking, then go to the Company Preferences tab.
  3. In the Bank Feeds section, switch the option to Express Mode or Classic Mode (Register Mode).
  4. Hit OK.

 

To learn more about the different banking modes when adding or matching your bank feed transactions in QuickBooks Desktop, you can open these articles:

 

 

When everything is in place, you can proceed with reconciling your account to keep your books and balances correct. I'm adding this link as your reference: Reconcile an account in QuickBooks Desktop.

 

If you have any other questions about your bank transactions, let me know by adding a comment below. I'm always here to help. Wishing you a good one!

View solution in original post

7 Comments 7
Angelyn_T
QuickBooks Team

Resolve in Add/Match Transactions from Add more details in Bank Feeds advanced

Hi there, @aaag. I'm here to help you with handling your banking transactions in the Advanced bank feeds mode.

 

The improved bank feeds or advanced mode automatically categorizes bank transactions with more detail by using enhanced rules, batch editing, and improved matching. Some options from the standard mode like manually adjusting the amount are not available in the advanced mode for its advanced feature. For the time being, you can stick to the workaround you've used which is to create a partial payment, then match it to the customer payment.

 

Otherwise, you can temporarily switch the Bank Feeds modes when matching partial payments.

 

Here's how:

 

  1. Click on Edit at the top menu bar, then select Preferences.
  2. On the left pane, choose Checking, then go to the Company Preferences tab.
  3. In the Bank Feeds section, switch the option to Express Mode or Classic Mode (Register Mode).
  4. Hit OK.

 

To learn more about the different banking modes when adding or matching your bank feed transactions in QuickBooks Desktop, you can open these articles:

 

 

When everything is in place, you can proceed with reconciling your account to keep your books and balances correct. I'm adding this link as your reference: Reconcile an account in QuickBooks Desktop.

 

If you have any other questions about your bank transactions, let me know by adding a comment below. I'm always here to help. Wishing you a good one!

aaag
Level 2

Resolve in Add/Match Transactions from Add more details in Bank Feeds advanced

Thanks so.  What is the purpose of "resolve"?  You can make the amount of the received check match by adding a negative payment but the customer winds up with zero balance.  Is there anywhere with instructions on how to use resolve?

Rasa-LilaM
QuickBooks Team

Resolve in Add/Match Transactions from Add more details in Bank Feeds advanced

Thanks for coming back to the Community, aaag.


I appreciate you for adding more information about your concern. I’m here to guide you on the right track on how the Resolve option works.


The feature mentioned above lets you manually match your transactions to what’s in your books. This will you help fix payment discrepancies by resolving the difference until it's equal to zero.


When the amount doesn’t match, select Resolve to split entries to balance the remaining figure. You can also add resolving split entries in an existing posted transaction for deposits and payments.

 

  1. On the Bank Feeds page, go to the Unrecognized tab and look for the entry you’re working on.
  2. Under the Action column, click the Add drop-down to select Match to existing transactions.
  3. Then tick the boxes for the invoices and type the amount in the To pay column.
  4. Navigate to the How Resolve works? section to mark the box for Resolve.
  5. This action will display the Resolve transactions section.Resolve dt.png
  6. Complete the fields in the table to add the adjustment.
  7. Tap the Save and add to register button to record the entry.

 

I know that my colleague already provided this article, but let me share this one again for additional resources: Add and match Bank Feed transactions in QuickBooks Desktop. It outlines the complete steps on how you can manually match transactions and use the Resolve feature to split entries. Then choose Advanced Mode to view more details.


In case you need more help with managing your bank feeds and reconciling accounts, I’m adding a link that contains resources that will guide you on how to perform each process: Self-help guide.


Keep me posted in the comment section below for any other banking concerns. I’ll be happy to assist further. Have a great week ahead.

aaag
Level 2

Resolve in Add/Match Transactions from Add more details in Bank Feeds advanced

I very much appreciate your help. And it would be great if the QB Desktop 2021 Pro Plus bank feed advanced mode had the dialog box as you showed it; that would work exactly as I want.  Your picture shows a column right of the amount column where one can enter the actual amount one wants.  My QB has an amount column which can not be edited and no column to the right.  See picture
If I chose resolve the opportunity to add another line shows up but no way to match it to the invoice I don't want totally paid.

BTW the link in your comment is the same link QB takes me to and has NO information about resolve. " Add and match Bank Feed transactions in QuickBooks Desktop. It outlines the complete steps on how you can manually match transactions and use the Resolve feature to split entries. Then choose Advanced Mode to view more details."

LeizylM
QuickBooks Team

Resolve in Add/Match Transactions from Add more details in Bank Feeds advanced

Hi there, aaag. 

 

I'm here to guide you on how to add a column to enter the amount to pay in QuickBooks Desktop. 

 

Let's check if you're using Advanced Mode when viewing and entering transactions in your bank feeds.

 

Here's how:

 

  1. Go to Edit at the top menu bar. 
  2. Select Preferences.
  3. On the left pane, select Checking. 
  4. Click on the Company Preferences tab.
  5. In the Bank Feeds section, switch the option to Advanced Mode. 
  6. Select OK. 

If the issue persists, It's possible that there is data damage within your company file. To fix this, let's verify and rebuild your QuickBooks software. This process is used to fix common data issues and unexpected behavior within the file.

 

Once everything's good, you can start reconciling your account to ensure the accuracy of your books.

 

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts. 

 

Keep us posted if you have additional questions about handling your banking in QuickBooks Desktop. We're always here to help you out. Have a great day.

aaag
Level 2

Resolve in Add/Match Transactions from Add more details in Bank Feeds advanced

I gave it a try . No luck

Joesem M
Moderator

Resolve in Add/Match Transactions from Add more details in Bank Feeds advanced

I appreciate you performing all the troubleshooting steps shared by my colleagues above, @aaag.

 

Since performing all the steps shared above didn't work, I suggest getting in touch with our Customer Support Team. They can investigate this issue and provide additional troubleshooting steps.

 

Before doing so, please review our support hours to ensure your issue gets addressed right away. Also, we've made some changes to our Support options for QuickBooks Desktop. Our representatives are available through chat or messaging to accommodate all our customer's concerns effectively.

 

Here's how:

 

  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Start a message option.

 

Once everything's fine, you'll want to add and match your transactions to ensure they go to the right accounts and prevent duplicates. Then, you can reconcile them to ensure your books are correct.

 

Keep me posted on how it goes after contacting our support team. I want to make sure this is taken care of. Keep safe, @aaag.

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