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tcholewin
Level 1

Reviewing a Receipt

Im using quickbooks online. The owner is using the mobile app to capture his receipts. I am trying to review them, but when I select the Bank/Credit account (I selected Owners Contribution because he paid cash for items for the office) and it keeps saying I need to select a different type of account. I am not sure what I am doing wrong. I have attached a picture for reference. 

8 Comments 8
Tori B
QuickBooks Team

Reviewing a Receipt

Hey there, @tcholewin.

 

Welcome to Community. Glad to have you here.

 

For this error, I recommend resetting the app data.

 

To do this:

  1. Click the Help menu at the top of the screen.
  2. Select the Reset App Data option on the drop-down selection.

However, if you're continuing to have issues with this error, I recommend contacting support as they have more tools available that can look further into the error message. 

 

Feel free to reach back out if you have further questions or concerns. I'm always here to lend a helping hand. Take care!

 

 

taxbootcamp
Level 1

Reviewing a Receipt

I'm having exactly the same problem with Quickbooks on-line Accountant. There is no Help command menu at the top of the screen - only a Help search that yields nothing when you type "reset app". Is there anything else to try?

Catherine_B
QuickBooks Team

Reviewing a Receipt

It looks like we're using the browser manage our receipts, taxbootcamp. 

 

The browser's cache might have caused the receipt details not to accept the details we entered. We can perform a few troubleshooting steps to get rid of any unexpected behavior within QuickBooks.

 

First, let's log out firs and log back in using a private browser. Feel free to check below for the keyboard shortcuts based on the browser you're using.

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

Then, we can enter the receipts information. If this works, we'll need to clear your browser's cache to offload some data from your browser. This way, it'll get optimized and we'll be able to permanently fix the issue. If we get the same thing, let's try using a different browser such as Google Chrome, Internet Explorer, or Mozilla Firefox. 

 

Keep me posted on how this works. Take care!

taxbootcamp
Level 1

Reviewing a Receipt

Hi Catherine,

Here's a picture of the error message.

Thanks,

Tom

 

taxbootcamp
Level 1

Reviewing a Receipt

Thanks for responding Catherine,

I tried both ideas (private browser, and then switched from Firefox to Safari) and I'm still getting the same error message. One thing that worked on a separate receipt is that I created a Cash-on-hand account, and used that for the credit entry rather than an equity account. Of course, that left me with a negative cash account (debit expense, credit cash-on-hand). So then I did a funds transfer from equity to Cash-on-hand. That worked, but seems convolutedl

I'm attaching a picture of my receipt input screen. Is there something I'm missing or not understanding about the accounts allowed for input?

Thanks,

Tom

taxbootcamp
Level 1

Reviewing a Receipt

Here is a picture of the input screen.

MariaSoledadG
QuickBooks Team

Reviewing a Receipt

Thanks for the screenshot, taxbootcamp.

 

You'll have to select a bank or credit card account in the Bank/Credit account field. Let me provide you some information and help you successfully record your transaction.

 

The bank or credit account has the actual cash in it, whereas the equity account represents a variety of transactions in accounting, including specific cash transactions. And this does not equate to the money in the bank account. 

 

I also suggest reaching out to your accountant to help you verify what other accounts to choose. 

 

You can also check out this article for more information: Capture and Categorize Receipts in the Receipts Tab.

 

Once you're able to record your receipt, you'll want to reconcile your account to make sure they match your statements: Reconcile An Account in QuickBooks Online.

 

If there's anything else that you need help with, please let me know so I can assist you.

taxbootcamp
Level 1

Reviewing a Receipt

That's essentially what I did as a work around. I had to create a fake cash account for the "credit" so Quickbooks would accept the uploaded receipt as an expense and not give me an error message. Once the "credit" is in the fake cash account (making the cash account negative), we can "debit" the fake cash account and "credit" owner's equity so that company cash is back to the actual balance and owner's equity reflects that the owner paid for the expense with personal funds.

 

I'd rather use a fake cash account than an actual bank or credit card account because I don't want mess up the reconciliation between the bank (or credit card) and the corresponding Quickbooks account. Maybe there is an easy way to fix a cash account that's electronically tied to an actual bank balance through some reconciliation process, but I'm not sure that would be easier than doing it with a fake cash account.

 

It doesn't make theoretical sense to make the "credit" to "cash" rather than to owner's equity because no cash actually came into the business or went out of the business. It came entirely from an owner's contribution. But apparently a cash account needs to act as the conduit in order for Quickbooks to record an expense paid by an owner from personal funds (outside of the business).

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