cancel
Showing results for 
Search instead for 
Did you mean: 
Louise1981
Level 1

Reviewing expenses under banking

I am trying to add some expenses under the banking tab, but I keep getting a message that says "Please choose a credit card to pay." These are expenses that were paid through our online banking account so they have already been paid, they just need to be added to Quickbooks.

 

Is there a reason it's asking for a credit card? How can I add the expenses?

 

Please see attached photo. Thank you!

3 Comments 3
SteelFajitas
Level 1

Reviewing expenses under banking

Where you able to get this issue resolved?  I am having the same problem.  I have a handful of automatic web bill payments that go out every week and I have not had any issues in the past up until today. It keeps wanting me to choose a credit card to pay when these expense are not credit card payments.

Louise1981
Level 1

Reviewing expenses under banking

Not yet. :(

IamjuViel
QuickBooks Team

Reviewing expenses under banking

I thank you for the complete details you've shared and the screenshot, @Louise1981.

 

The error you've received is a known and reported issue. Currently, our Product Engineers are working on releasing a permanent resolution for it. 

 

In the meantime, you can create an expense transaction. Here's how:

  1. Go to the + New.
  2. Choose Expense.
  3. Select the name of the Payee.
  4. Enter the information needed (make sure to provide Category, amount, customer name).
  5. Click Save and close.

Once completed, you can match the manually added expense transaction with your downloaded bank transactions. You can refer to this article for step-by-step instruction: Categorize and match online bank transactions in QuickBooks Online.

 

On the other hand, I'd suggest contacting our Customer Care Team. This way you'd be added on the affected users' list. Just make sure to provide the investigation number INV-45665 together your name and active email address.

 

Here's how to contact us:

  1. Click the Help on the top right.
  2. Select the Contact Us button
  3. Enter your concern.
  4. Click Let's talk.
  5. Choose a way to connect with us through, Start a chat or Get a callback.

You've got me here if you have other questions with managing your downloading transactions. I'll be around to help. Have a good one!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us