cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2

Safe Credit Union Stopped Syncing

My Quickbooks was connected to Safe Credit Union however, in the last couple of weeks, it no longer is able to connect. It comes with error 103.

 

I contacted Safe and they said that their credentialing process hasn't changed and that it is most likely a change that Quickbooks has done which is hindering the credentialing process. 

 

How does Quickbooks plan to resolve? 

4 Comments
Highlighted
Moderator

Safe Credit Union Stopped Syncing

Greetings, @JRR-eam.

 

Thank you for joining the QuickBooks Community. I'm here to help share some information about the error you're getting when connecting to Safe Credit Union.

 

You're correct. Error 103 typically indicates an issue with login credentials. Our engineers are continuing to work on solving for this unexpected behavior. 

 

Since you've already called your bank, please check the login credentials you're using in QuickBooks Online. To validate, against the credentials you're using when you directly log in to the bank's website.  

 

Here's how:

  1. On the left pane, select Banking.
  2. At the top left, select the Banking tab.
  3. Locate the account that generated Error 103.
  4. Click the Pencil icon. 
  5. Click Edit sign-in info
  6. Enter your credentials. Make sure to enter your username and password directly instead of allowing the browser to auto-fill your login credentials.

However, if you get the same result, you can download the transactions through WebConnect in the meantime.

 

Here's how:

  1. Log in to your bank website. 
  2. Select the date range of transactions you want. 
  3. Select an approved file type. 
  4. Download the file to your computer. 
  5. Log in to your QuickBooks Online account. 
  6. On the Banking page, click the Upload button. 
  7. ​Browse your computer for the bank file and select. 

For more information about this process, check this out: How to upload more than 90 days of bank transactions.

 

Also, I recommend calling our phone support to add your company details to our notification list. Rest assured, you'll receive updates on this issue as soon as they become available.  

 

We appreciate your patience while we look into this issue. If there's anything else that I can assist you with, feel free to leave a comment below.

Highlighted
Level 2

Safe Credit Union Stopped Syncing

Hi Mary,

 

I re-entered the credentials with my access to the bank open at the same time and it provides me this error: Go to your bank site to respond, then return here to connect. (108)

 

Nothing is coming up on the bank end. I believe this relates to a dual authentication that they've had the entire time. 

 

I appreciate the information on the manually transaction loading. It's not ideal for streamlining business though. I hope your team is able to resolve the issue soon.

 

Thank you,

Highlighted
QuickBooks Team

Safe Credit Union Stopped Syncing

Hi there, @JRR-eam.

 

I appreciate your prompt response regarding the exact error that you received. Allow me to provide additional information about this.

 

If you're referring to Bank error 108, this means that there's a message on your bank or financial institution's (FI) website that requires action from you.

 

These are the following messages:

  • New terms of service
  • An announcement about maintenance or other site changes
  • A new offer

To resolve this issue, you need to sign in to your bank or FI's website and either dismiss or act on all notifications. If you don't see your notifications, you may need to disable your pop-up blocker.

 

Once all messages are acknowledged, return to QuickBooks and run a manual update to refresh your bank connection.

 

Here's how:

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

If the issue persists after trying these steps, I'd recommend following what my colleague @MaryGraceS suggested above. We'll need you to get in touch with our Online Care Team for them to better isolate this issue.

 

Please know that the Community has your back should you have any questions. Have a lovely day!

Highlighted
Level 2

Safe Credit Union Stopped Syncing

It was a known issue to the engineering team.

 

Tested this morning and it appears to be fixed and allows for the secondary validation!

 

Posting for anyone who searches in the future. :)

 

Also, great support in all areas from Safe!

Need to get in touch?

Contact us