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Level 1

SDCCU updated their website and ever since then my bank account will not connect. Has anyone else had this issue with their bank? I’ve deleted and tried to reconnect...

 
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Moderator

SDCCU updated their website and ever since then my bank account will not connect. Has anyone else had this issue with their bank? I’ve deleted and tried to reconnect...

Hello there, hairbysydnifox.

 

We haven't received any reports regarding the SDCCU and QBSE connection issues. Since you've tried reconnecting the bank to QBSE, we can do browser troubleshooting steps so to get rid of any cache-related concerns.  Cache helps your browser's background processes run smoothly. However, it can also cause unexpected results when piled up. Here's how to do the troubleshooting:

  1. Open a private browser and log in to your QBSE account. It uses but doesn't store cache.
  2. If you can reconnect your bank to QBSE successfully, we can go back to your regular browser and clear the cache.
  3. Other supported browsers are good alternatives, too. Each of them uses a different cache.

Let us know how this goes so we can further assist you. Have a great day!

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