It's good to see you here in the Community, dgpressurewashin.
If you're using the mobile application, to get this sorted out, as an initial step, let's clear the application's cache files. Doing so helps in fixing any sorts of errors in the system.
Here’s how to do that:
- From More Options ⋮, select Settings.
- Then select Refresh Data.
- Choose Yes.
Once done, you can go back to your bank transactions and categorize them. If you're using the web browser, you can press the F5 key on your keyboard to refresh the page.
If the issue persists, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:
- Google Chrome: Press CTRL + Shift + N.
- Safari: Press Command + Shift + N.
- Mozilla Firefox: Press CTRL + Shift + P.
Once signed in, go back to your bank account and categorize them from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.
You can refer to this write-up to resolve mileage issues in QuickBooks Online: Fix mileage tracking issues in the QuickBooks Online mobile app. On the same link, you'll find tips on how to track your trips accurately.
I want to be your main point of contact, so please let me know if you have any other concerns. I'm always ready to assist further. Have a good one.
