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Since I have added 2nd paypal bank, they are unable to upload the transaction. How can I fix for this?

 
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Since I have added 2nd paypal bank, they are unable to upload the transaction. How can I fix for this?

It must have been a long day for you, @support34,

 

Don't worry, I'm here to help you get this problem so you're back to business. Have you tried disconnecting and reconnecting the app in a private browser?

 

If not, I suggest doing that first. We need to find out if the error is caused by a browser problem or the connection needs to be reestablished. Use the following keyboard shortcuts to launch a private window:

 

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Safari: press Command Shift N

 

Disconnect the application in a private window. Perform the steps below:

 

  1. Go to the Banking menu.
  2. Locate the PayPal Bank account and click the Edit (pencil) icon.
  3. Press Edit Settings then Disconnect PayPal.
    User-added image

Once you're done, connect the account again. Refer to the steps found in this article on how to set up Paypal connection: Use the Connect to PayPal app.

 

After reconnecting the account, review the transactions if they were extracted successfully. However, if the system is still unable to load the Paypal items, I would recommend getting in touch with our Support Team to create an investigation for this specific banking issue.

 

Here's how to get Support:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

You can also try importing the transactions manually if you need to get them into QuickBooks as soon as possible. Map the transactions in the following supported file formats:

Once the bank file is ready, start the importing process using the steps below:

 

  1. Go to the Banking menu from the left navigation panel.
  2. Select File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
  3. Select Browse and choose the file you want to upload.
  4. Choose an account from the list, then Next.
  5. Follow the on-screen instructions to map the fields.
  6. Select the transactions to import.
  7. Click Yes then Let’s go.

For more information about importing bank files, see this article: Manually upload transactions into QuickBooks Online.

 

Note: Bank Feeds will download these transactions again once the connection resumes. To avoid duplicates, exclude them to keep your account balances accurate.

 

Here's how:

  1. Go to the For Review tab.
  2. Check the box next to each transaction you want to exclude.
  3. Select the Batch action drop-down menu, and then select Exclude selected.

Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again.

 

I appreciate your patience with this banking problem you're having. Let me know in the comment if you need further assistance. Have a nice day!

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