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single transaction did not download from bank to QBO

single transaction did not download from WF bank to QBO from 3 weeks ago despite numerous updates. It was a credit card charge and i cannot find it anywhere else in QBO accounts. My bank and QBO credit card balances are off by that exact amount.

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single transaction did not download from bank to QBO

Hello, moffo5.

Thank you for bringing this to our attention. I'd like to make sure you'll be guided to the right support.


There hasn't been other reports of users being unable to connect with Wells Fargo. Since Community platform is a public forum, I won't be able to check your account without asking for sensitive information. For security purposes, it would be best to contact our Customer Care Team to ensure that you'll be able to connect with your Wells Fargo account.

 

You can get our most-up-to-date contact number here: Get help with QuickBooks Online. Also, you can check out this link to get started with live chat support: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.
 
I've got your back if there's anything else I can help with. You have a wonderful day.

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