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SOLVED: Undeposited Funds missing in "Make Deposits" dialogue - Quickbooks Mac 2016

SOLVED: Revisited my deposit registry with fresh eyes and realized deposit was made with the incorrect year. Rookie mistake! 


Running Quickbooks Desktop Mac 2016 ( R32)


I have several Customer Payments (checks) that were input with "Group with other undeposited funds". They are not showing up in the "Make Deposits" dialogue, and are listed as "Cleared" in the Customer Payments window. They were never deposited, but Quickbooks seems to think there is a deposit somewhere linked to these payments (although it's not visible in the deposits window). 


I have searched through other deposits to see if they were erroneously added to a different deposit (they weren't). I have verified that there's only 1 "Undeposited Funds" account. 


I cannot alter the payment from Payments window (message: Warning: You need to delete this payment from the deposit before you can delete or edit its name or amount), which would be fine if only there was a deposit that I could find.


When viewing these payments in the Undeposited Funds from chart of accounts, it lists them as PMT Accounts Receivable, but there is no DEP Checking Account transaction listed to show they are deposited. 


Is there a way to reset these payments so Quickbooks understands they have not been deposited? Or is there a better solution to fix this? Not sure what's going on, it seems to be a bug more than anything else.


Thanks in advance for any help!

1 Comment

SOLVED: Undeposited Funds missing in "Make Deposits" dialogue - Quickbooks Mac 2016

It's nice to see you here in the Community, @wtphotog.


I'm happy to know that you already resolved this issue.


Thanks for being a part of our QuickBooks family. Should you have any other questions or concerns, please don't hesitate to post again or leave a comment on this thread. Wishing you and your business continued success!

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