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BENT2707
Level 2

Some Bank Detail is Missing from Memo/Description after adding Bank Transaction

I have my PayPal account linked to QBO, and on the Banking > Transactions page it shows the payer's name in the description column before I add the transaction. When I expand the transaction, the payer's name also shows in the Bank Detail followed by other data (transaction ID, etc.). Once I add the transaction, the payer's name doesn't show anywhere, neither the memo nor the description. As QB IS receiving data of who the payer is from the bank, how can I set the memo or description to match the bank detail?

4 Comments 4
Adrian_A
Moderator

Some Bank Detail is Missing from Memo/Description after adding Bank Transaction

Hello there, BENT2707.

 

It could be the Show bank details option on the Banking page is unchecked. That's why some information is missing.

 

Let me guide you with these steps:

 

Here's how:

 

1. From the Banking tab, select Banking.

2. Click the Gear icon located on the banking page.

3. Put a checkmark in the Show bank details box.

 

 

Afterward, you're good to categorize the transactions. I've added this reference for the detailed steps of the process:

 

Keep me posted whenever you have concerns in categorizing the items. I'll be happy to help you! 

BENT2707
Level 2

Some Bank Detail is Missing from Memo/Description after adding Bank Transaction

It's not unchecked, and it shows on the banking/transaction review page. It's AFTER I add the transaction that I need the bank detail the most, but the beginning of the bank text drops off the transaction when I add the transaction. I need that bank detail to stay with the transaction.

JenoP
Moderator

Some Bank Detail is Missing from Memo/Description after adding Bank Transaction

Let's get this working so you don't have to manually add the banking details, BENT2707.

 

I matched a couple of transactions in my Online Banking to test. I also used the Add function and checked if they have the same results.

 

All the details in the Memo field are automatically copied in both Memo and Description fields once the transaction is added in the bank register. Although, location and tags will not copy over.

 

A possible browser issues might have prevented the memo or banking details to be copied to the added transaction. Have you tried using a different browser? You can also switch to incognito or private session to check if that's the cause of the issue.

 

If not, use these keyboard shortcuts to start an incognito or private browsing session: 

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

After logging back in, go back to the Banking page. Then, check if the bank details are saving in the Memo or Description fields. 

 

If they're showing up, go back to the regular browsing session and delete your temporary internet files. Here's an article as a guide: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

 

Feel free to check out and save these articles in case you might need more references when managing your banking transactions:

 

 

Please know that you can always ask questions if you need more help with QuickBooks. We're always here to guide and assist you all the time.

BENT2707
Level 2

Some Bank Detail is Missing from Memo/Description after adding Bank Transaction

I'm not MATCHing the item. I've always known that the bank detail doesn't carry to the memo or description on those, because the expense transaction I previously, manually created trumps what I MATCH to it.

 

I am ADDing the transaction. Some of the bank information does carry through onto the transaction after it's added (otherwise the transaction would be blank -and it's not). Only a part of the bank detail is dropping when I ADD the transaction, and it's the part I need.

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