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rick20
Level 1

Someone is recording my deposits before my bank enters it to my QB's then I have no way to match it up? Why is this happening?

 
3 Comments
lynda
Community Champion

Someone is recording my deposits before my bank enters it to my QB's then I have no way to match it up? Why is this happening?

Hello @rick20 

 

Do you use Intuit Merchant Services?  That makes the deposits automated.  But they should match.

 

You can open your deposit and click the more button at the bottom>audit log to see who is entering these.

 

Let us know!

 

Lynda

rick20
Level 1

Someone is recording my deposits before my bank enters it to my QB's then I have no way to match it up? Why is this happening?

I'm not getting my questions answered, can someone call me at [removed]? Rick

AlcaeusF
Moderator

Someone is recording my deposits before my bank enters it to my QB's then I have no way to match it up? Why is this happening?

I appreciate you for getting back to us here in the Community, @rick20.

 

Let me provide additional information about the transactions in QuickBooks Online.

 

If you accept payments from your customers online, that makes deposits automated in the system. Also, you can utilize the Audit log feature to check the activities within your account.

 

Here's how:

 

  1. Click the Gear icon in the upper-right.
  2. Select Audit log
  3. Customize the filter if necessary, then hit Apply.
  4. Review events. 

If you still need to speak to one of our representatives, you can do it by requesting a callback. This new feature is designed to be an easier and faster way for customers to contact support.

 

Please follow these steps:

 

  1. Click the Help menu and select Contact Us.
  2. Provide a short description or tell us specifically how we can help you, then click Let's talk.
  3. Click Get a callback.
  4. You also have the option to click Message an agent if you want a chat agent instead.

Please also know that the Community is another available source for support other than phone or chat. Other users or members of the forum can chime in and share their recommendations. Feel free to share additional information about your deposit concern, and we'll be sure to get back to you.

 

I've included an article you can use to handle downloaded bank transactions, like how you can exclude them in bank feeds:

 

Categorize and match online bank transactions in QuickBooks Online

 

Please let me know if there is anything else I can do to help by clicking the Reply button below. Have a great day ahead.

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