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Level 1

Something isn't working Sorry, we can’t update your account. Please wait a few hours and try updating again.(323) More info

Intuit can seem to solve this themselves...so I guess we are the Guinea pigs to solve amongst ourselves.  Any insight anyone why banking online feed would not be updating?  thx

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QuickBooks Team

Something isn't working Sorry, we can’t update your account. Please wait a few hours and try updating again.(323) More info

Thanks for alerting me about this bank connectivity error, @donediego.

 

When you’re busy running a business, an outdated list of bank transactions is the last thing you should have to deal with. I’d like an opportunity to get your bank connections working as it was before.

 

For starters, banking related concerns usually require troubleshooting steps that need to be performed over one attempt. Error 323 means you’ve connected two similar accounts or you’ve added the same bank account twice in QuickBooks Online.

 

If you have two accounts with same account name and account number (or at least the last 4 digits), let’s apply the following troubleshooting steps:

  1. Log in to your bank’s website.
  2. Rename one of the account to identify uniquely one account from the other.

Once completed, let’s add or connect the second account with QuickBooks.

 

Here’s how:

  1. Log in to your QuickBooks Online account.
  2. Go to Banking.
  3. Choose Add Account from Banking page.
  4. Search for your bank from the list of supported financial accounts.
  5. Type in your banks login credentials.
  6. Click Securely Connect.
  7. Choose the account you want to add and its Account Type.
  8. Click Connect.add bank.jpg

     

 

bank account.jpg

 

If you have added the same bank account twice, you can disconnect the account that has the error prompt on it. Then, manually update the remaining bank account. Just a heads-up though, once an account is disconnected (Inactivated) from QuickBooks all the transactions recorded under the For Review tab will also be deleted.

 

I understand the impact of any delay in resolving this matter. If the issue persists, I’d recommend reaching out to our Customer Care team. A bank specialist will be able to further check on the error via secured remote access session.

 

Don’t hesitate to leave your comment below if your have follow-up questions about having an updated list of bank transactions. I’m always here to help.

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