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AaronH
Level 1

Something’s not quite right. Unexpected token < in JSON at position 0

Add me to the list. My entire company has been suffering with the garbage that is v4.0.9 of the desktop app since the Summer.

- Constant unexpected token errors

- No spell check

- Constant "our shoe came untied" errors

- Constant refreshing/having to clear cache/sign out/sign in

 

 

AND YET, THEY MOVED THE "NEW" MENU FROM THE RIGHT TO THE LEFT! Stop moving menus around and FIX YOUR BUGS!!

katherinejoyceO
QuickBooks Team

Something’s not quite right. Unexpected token < in JSON at position 0

Hi AaronH,

 

Welcome to this conversation. I appreciate you for sharing your sentiments here on the Community page. Your feedback matters as it helps us strive more to improve our product and services to you. Surely, I'll bring this up to our Program development team. 

 

As for the unexpected token errors, I'd suggest you contact our Customer Care team about this and let them know that you're one of the affected users of INV-37478. They can help verify your company info and link it to the investigation. That way, you'll be notified about its progress via email. 

 

To help you get current events about QuickBooks, I encourage you to read updates regularly on our blog site.  

 

As always, feel free to visit and write again if you have more concerns. We're here to listen and help in any we can.

 

Have a nice day ahead. 

geoEstate
Level 3

Something’s not quite right. Unexpected token < in JSON at position 0

There is the germ of a workaround for both Windows and Mac apps in your post, but it's not well expressed. What is the menu item or keyboard shortcut to "refresh each tab," as you recommend?

 

Let's have directions written by a technical writer, with screen shots--separate versions for Windows and Mac. That is, let's have an enterprise-grade, coordinated response from software engineering and support, as if Intuit were a company that actually cared about solving its customers problems.

KhimG
QuickBooks Team

Something’s not quite right. Unexpected token < in JSON at position 0

Resolving the issue is our top priority, @geoEstate.

 

I hear you and appreciate your input regarding the directions provided by my colleagues for the temporary workaround. Let me pass along this feedback to the appropriate department and team members.

 

Though I’m unable to provide you screenshots of both versions, here are the keyboard shortcuts in refreshing a tab in QBO Desktop App.

  • Press Cmd+R for macOS
  • Press Ctrl+R for Windows

 

You can check out these links for more information: http://http-download.intuit.com/http.intuit/CMO/qboclient/static/content/pdf-docs/keyboard_shortcuts... and http://http-download.intuit.com/http.intuit/CMO/qboclient/static/content/pdf-docs/keyboard_shortcuts....

 

Rest assured, I'll let you know if there are any changes by updating the thread. Thank you for your patience as we work through this.

 

If there's anything else you need, let me know by adding a comment. I'm always here to help. Take care!

geoEstate
Level 3

Something’s not quite right. Unexpected token < in JSON at position 0

<<our top priority>>

 

I count myself lucky that I'm not a victim of a low-priority bug.

vvcchamb
Level 2

Something’s not quite right. Unexpected token < in JSON at position 0

So it appears that this problems has been going on for months and your 'engineers' haven't fixed it yet? So I can expect it to continue to come up and I take valuable time to combat it? Wow. It appears QBO is a work in progress and this and other issues are causing me to rethink my monthly subscription. 
We haven't been able to link one of our checking accounts since day one, and your 'engineers' have yet to solve the problem. Again. Wow. We continue to pay our monthly subscription, yet one of the key features we expected is yet to materialize. 
I'm just at a loss and getting more and more ready to do something else.

 

LisaR66
Level 1

Something’s not quite right. Unexpected token < in JSON at position 0

Does anyone know how to fix the JSON error. Lately I have been freezing up and cannot do anything with going to a browser.

JonpriL
Moderator

Something’s not quite right. Unexpected token < in JSON at position 0

Hello @LisaR66,

 

The error message prompt can be related to the frequently-accessed page resources stored on your browser. They can cause unexpected browser problems while working with websites, like QuickBooks Online (QBO).

 

Let's consider logging in to your QBO account using a private or incognito browser mode so we can isolate this issue. To do so:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Account Management for QuickBooks Online.

 

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

LisaR66
Level 1

Something’s not quite right. Unexpected token < in JSON at position 0

@JonpriLI have done that with support already but I do not want to work off a web browser. I have also reset the app data and uninstalled and reinstalled the app. I have read some of the comments and it is what I have already tried. Maybe I have to keep trying to ready deeper. I just need to get the system to work.

joshf2
Level 1

Something’s not quite right. Unexpected token < in JSON at position 0

its NOT sloved.

 

I just lost over an hour of work because of this error. 

 

this original post is from 2018..  

 

fix this

MaryJoyD
QuickBooks Team

Something’s not quite right. Unexpected token < in JSON at position 0

I can help you fix the error you're having using the QuickBooks Online (QBO), @joshf2.

 

If you’re having this error while using the QBO Desktop app, I suggest resetting your app data to refresh the connection. Let me walk you through how:

  1. Click Help at the top.
  2. Selecting Reset App Datareset app data.JPG
  3. Then, close and re-open the app and try signing in again.

 

In case you're having this error while using a web browser, I suggest clearing your browser's cache. A regular browser's cache stores temporary internet files from your browsing history. However, as it collects too many files, this may cause performance issues in your account. 

 

First, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N 
  • Microsoft Edge:  CTRL + Shift + P

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. 

 

You can also proceed by using other browsers if the steps above don’t work.

 

I'm always here if you need further help in resolving the error you're having. Take care and have a great rest of the day!

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