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Level 1

Something’s not quite right. Unexpected token < in JSON at position 0

Add me to the list. My entire company has been suffering with the garbage that is v4.0.9 of the desktop app since the Summer.

- Constant unexpected token errors

- No spell check

- Constant "our shoe came untied" errors

- Constant refreshing/having to clear cache/sign out/sign in

 

 

AND YET, THEY MOVED THE "NEW" MENU FROM THE RIGHT TO THE LEFT! Stop moving menus around and FIX YOUR BUGS!!

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QuickBooks Team

Something’s not quite right. Unexpected token < in JSON at position 0

Hi AaronH,

 

Welcome to this conversation. I appreciate you for sharing your sentiments here on the Community page. Your feedback matters as it helps us strive more to improve our product and services to you. Surely, I'll bring this up to our Program development team. 

 

As for the unexpected token errors, I'd suggest you contact our Customer Care team about this and let them know that you're one of the affected users of INV-37478. They can help verify your company info and link it to the investigation. That way, you'll be notified about its progress via email. 

 

To help you get current events about QuickBooks, I encourage you to read updates regularly on our blog site.  

 

As always, feel free to visit and write again if you have more concerns. We're here to listen and help in any we can.

 

Have a nice day ahead. 

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Level 3

Something’s not quite right. Unexpected token < in JSON at position 0

There is the germ of a workaround for both Windows and Mac apps in your post, but it's not well expressed. What is the menu item or keyboard shortcut to "refresh each tab," as you recommend?

 

Let's have directions written by a technical writer, with screen shots--separate versions for Windows and Mac. That is, let's have an enterprise-grade, coordinated response from software engineering and support, as if Intuit were a company that actually cared about solving its customers problems.

Highlighted
QuickBooks Team

Something’s not quite right. Unexpected token < in JSON at position 0

Resolving the issue is our top priority, @geoEstate.

 

I hear you and appreciate your input regarding the directions provided by my colleagues for the temporary workaround. Let me pass along this feedback to the appropriate department and team members.

 

Though I’m unable to provide you screenshots of both versions, here are the keyboard shortcuts in refreshing a tab in QBO Desktop App.

  • Press Cmd+R for macOS
  • Press Ctrl+R for Windows

 

You can check out these links for more information: http://http-download.intuit.com/http.intuit/CMO/qboclient/static/content/pdf-docs/keyboard_shortcuts... and http://http-download.intuit.com/http.intuit/CMO/qboclient/static/content/pdf-docs/keyboard_shortcuts....

 

Rest assured, I'll let you know if there are any changes by updating the thread. Thank you for your patience as we work through this.

 

If there's anything else you need, let me know by adding a comment. I'm always here to help. Take care!

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Level 3

Something’s not quite right. Unexpected token < in JSON at position 0

<<our top priority>>

 

I count myself lucky that I'm not a victim of a low-priority bug.

Highlighted
Level 1

Something’s not quite right. Unexpected token < in JSON at position 0

So it appears that this problems has been going on for months and your 'engineers' haven't fixed it yet? So I can expect it to continue to come up and I take valuable time to combat it? Wow. It appears QBO is a work in progress and this and other issues are causing me to rethink my monthly subscription. 
We haven't been able to link one of our checking accounts since day one, and your 'engineers' have yet to solve the problem. Again. Wow. We continue to pay our monthly subscription, yet one of the key features we expected is yet to materialize. 
I'm just at a loss and getting more and more ready to do something else.

 

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