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Level 2

Split Payment Issue QBO

I have an issue that is plaguing my accounting for an ongoing client. It's simple in theory:

 

- A client paid both an invoice and a reimbursement in one check (5000 for an invoice, 250 for a reimbursable expense)

- I've split the banking entry (5250 total) into the two parts. 1. 250 going to reimbursables and  2. 5000 going to accounts receivable under the Client.

 

My issue is I cannot directly link the existing invoice of $5000 to the split transaction. It exists as a lingering credit to that client causing havoc whenever a new invoice is created. That total is applied to the new invoice.

 

There must be a simple way to solve this!

Solved
Best answer September 02, 2020

Best Answers
Moderator

Split Payment Issue QBO

Thanks for the details, es_sfo.

 

We can turn off the option to automatically apply the credits to the existing invoice. This way, you can select which invoice the credits to apply with.

 

Here's how we can turn that option off:

 

  1. From the Gear icon, select Account and settings.
  2. Go to the Advanced tab and then click the Automation section.
  3. Toggle the Automatically apply credits button.
  4. Click Save and then Done.

 

Afterward, let's open the $5000 invoice and delete its payment. This way, we can link the existing credit to that invoice.

 

Once done, here's how we can link them:

 

  1. From the + New button, select Receive payment.
  2. Select your customer's name.
  3. Under Outstanding Transactions, select the Invoice you need to mark as paid.
  4. Select the deposit entry under Credits.
  5. Click Save and Close.

 

You can also run the Check Detail report to show links between transactions: Use Check or Deposit Detail Reports.

 

I'm just around if you still need help. Stay safe!

View solution in original post

2 Comments
Moderator

Split Payment Issue QBO

Thanks for the details, es_sfo.

 

We can turn off the option to automatically apply the credits to the existing invoice. This way, you can select which invoice the credits to apply with.

 

Here's how we can turn that option off:

 

  1. From the Gear icon, select Account and settings.
  2. Go to the Advanced tab and then click the Automation section.
  3. Toggle the Automatically apply credits button.
  4. Click Save and then Done.

 

Afterward, let's open the $5000 invoice and delete its payment. This way, we can link the existing credit to that invoice.

 

Once done, here's how we can link them:

 

  1. From the + New button, select Receive payment.
  2. Select your customer's name.
  3. Under Outstanding Transactions, select the Invoice you need to mark as paid.
  4. Select the deposit entry under Credits.
  5. Click Save and Close.

 

You can also run the Check Detail report to show links between transactions: Use Check or Deposit Detail Reports.

 

I'm just around if you still need help. Stay safe!

View solution in original post

Level 2

Split Payment Issue QBO

Thanks Adrian. I think that -almost- worked! One issue that resulted:

 

- The invoice in question was already marked as "Paid", so when I removed the 5000$ payment it created an "Unapplied Payment" Credit.

 

- I did correctly link the actual split bank deposit for $5000 to that invoice, however now there's this Unapplied Credit that needs to be removed as its in excess of income for this client.

 

Thanks again!

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