I have a supplier refund which is showing on my bank feed. I want to add this to the supplier, I am chosing deposit, the supplier account, and creditors, but it won't let me add the transaction. It wants me to choose from the vat drop down, but whatever vat option I choose, it says you "cannot track tax on account types creditor"
A supplier refund deposited in your bank is not a supplier credit, it is either a reduction of an expense you paid, or if you bought inventory it is deposited as other income (since inventory items in QBO are not subject to lowering the cost price with a refund)
Hi - thanks for you reply. So can I not add this income onto the supplier account from my bank feed and then match off against a dummy credit note?
There should be NO dummy credit note, QB is an accounting package, what gets entered is real. The supplier does not carry a credit you can use, it was deposited in your bank, so no entry for the supplier is required