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Dammel
Level 1

TD Bank Changes

TD recently changed it's system for bank feeds. It had us change our user name from 7 characters to 8, with a number. since then, 10-days ago we cannot get updates to our account. We have deactivated the bank feed, change the user name several times. Uninstalled QB, Re-installed it. All with the same results. This Bank is not interested in helping us. They REFUSE to help us.

They Blame QB, but they made a modification to their system and now do nothing to help us, their customer. Any advice?

 

 

3 Comments 3
MirriamM
Moderator

TD Bank Changes

Thanks for reaching out to the Community, @Dammel.

 

Let's reset the connection of your TD bank account by turning the bank feeds off. Doing so helps reconnect bank account. 

To do this task, here's what you'll need to do:

  1. Go to the Lists menu at the top.
  2. Choose Chart of Accounts.
  3. Right-click on the account and select Edit.
  4. Pick Bank Feed Settings tab.
  5. Select Deactivate all online services
  6. Click on OK.
  7. Select Save & Close.

Once done, enable the bank feeds again by following the Step 2 section outlined in this article: Get help with error OL 301 or 393.

 

If you've encountered any bank errors, check below articles for guidance on how to solve it:

Get back to me if you have any other questions about QuickBooks, I'm here to answer it for you. Have a great day!

jaypila
Level 1

TD Bank Changes

I believe TD made another change - I noticed this morning that my old chrome bookmark no longer worked.  I discovered they changed the URL to access onlinebanking!!  Then when downloading transactions in QB, of course that didn't work!!  I deactivated and re-activated and still having a problem.  I think Quickbooks needs to update the URL for TD.

JonpriL
Moderator

TD Bank Changes

Hello @jaypila,

 

My colleague @ already shared her answer for the same question you posted on the other thread. If you haven't checked it, here's the direct link: https://quickbooks.intuit.com/learn-support/en-us/banking/re-anyone-else-having-trouble-with-td-bank...

 

Lastly, here's a few articles you can read to help manage your bank account and related tasks or transactions: Banking and Bank Feeds for QuickBooks Desktop.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to lend a hand.

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