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Anonymous
Not applicable

The bank balance for my CC is wrong in QB. It's a new acct with only 12 transactions, so the balance is obvious. QB is using my credit limit instead of the balance.

The bank balance in Quickbooks is my credit limit, plus $75 (the annual fee?  Not sure).  How can I fix this?
Solved
Best answer April 12, 2019

Best Answers
QuickBooks Team

The bank balance for my CC is wrong in QB. It's a new acct with only 12 transactions, so the balance is obvious. QB is using my credit limit instead of the balance.

Thanks for bringing this to my attention, @Anonymous,

 

If you're using Chase Credit Card, we currently have an ongoing issue with the bank showing an incorrect balance in QuickBooks Online.

 

Our engineering team is working to resolve this for you. No worries. I'll update this post once I receive an update from them.

 

Also, if you want to receive an update via email, I recommend contacting our QBO Care Team. By doing so, they'll be able to add your account to the investigation.

 

Let me know if you're referring to something else so I can provide the exact details you need. I'll be waiting for your response.

View solution in original post

3 Comments
QuickBooks Team

The bank balance for my CC is wrong in QB. It's a new acct with only 12 transactions, so the balance is obvious. QB is using my credit limit instead of the balance.

Thanks for bringing this to my attention, @Anonymous,

 

If you're using Chase Credit Card, we currently have an ongoing issue with the bank showing an incorrect balance in QuickBooks Online.

 

Our engineering team is working to resolve this for you. No worries. I'll update this post once I receive an update from them.

 

Also, if you want to receive an update via email, I recommend contacting our QBO Care Team. By doing so, they'll be able to add your account to the investigation.

 

Let me know if you're referring to something else so I can provide the exact details you need. I'll be waiting for your response.

View solution in original post

Anonymous
Not applicable

The bank balance for my CC is wrong in QB. It's a new acct with only 12 transactions, so the balance is obvious. QB is using my credit limit instead of the balance.

It is not a Chase card.  now that I know it's not an easily resolved issue, I'll contact the team.  Thanks so much for your prompt reply

Level 2

The bank balance for my CC is wrong in QB. It's a new acct with only 12 transactions, so the balance is obvious. QB is using my credit limit instead of the balance.

It wouldn't have mattered anyways. The ongoing issue she speaks of with Chase has been "ongoing" for years. They always say they are working on it but in reality they are not because we continue to pay them to use their product. It has been 5 years on another community post and they still have not resolved the issue with Chase Cards. I wish you the best of luck getting your issue resolved on your own, just don't get your hopes up and please don' t rely to heavily on the QBO team as they do not care about you or your issues. 

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