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The bank lost my deposit. Now they crediited the checking account but shows as both a credit and charge. Delete one it deletes both. how do i fix this?

 
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Best answer 04-08-2019

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QuickBooks Team

Re: The bank lost my deposit. Now they crediited the checking account but shows as both a credit ...

I've got you covered, thompx54.

 

We have just the steps that'll help correct this record.

 

After some research and testing, I found out that the most likely reason why this occurred is that the deposit and credit got recorded in the same transaction. To fix this, you'll need to delete the transaction and create separate records for the deposit and the credit. Here's how:

 

Make deposits in QuickBooks

  1. Click the Plus (+) icon.
  2. Choose Bank Deposit.
  3. Fill in all the necessary details like the Date, Received From, Account, and Amount.
  4. Click Save and close.

Enter a check/expense

  1. Click the Plus (+) icon.
  2. Choose Expense (or Check).
  3. Fill in all the necessary information such as the Payment account, Payment date, Payment method, Category, and Amount. No need to enter the Payee.
  4. Click Save and close.

That should do it. You'll be all set and ready to go after you follow these steps.

 

Let me know if there's anything else I can help you with. Thanks for reaching out, wishing you and your business all the best!

1 Comment
QuickBooks Team

Re: The bank lost my deposit. Now they crediited the checking account but shows as both a credit ...

I've got you covered, thompx54.

 

We have just the steps that'll help correct this record.

 

After some research and testing, I found out that the most likely reason why this occurred is that the deposit and credit got recorded in the same transaction. To fix this, you'll need to delete the transaction and create separate records for the deposit and the credit. Here's how:

 

Make deposits in QuickBooks

  1. Click the Plus (+) icon.
  2. Choose Bank Deposit.
  3. Fill in all the necessary details like the Date, Received From, Account, and Amount.
  4. Click Save and close.

Enter a check/expense

  1. Click the Plus (+) icon.
  2. Choose Expense (or Check).
  3. Fill in all the necessary information such as the Payment account, Payment date, Payment method, Category, and Amount. No need to enter the Payee.
  4. Click Save and close.

That should do it. You'll be all set and ready to go after you follow these steps.

 

Let me know if there's anything else I can help you with. Thanks for reaching out, wishing you and your business all the best!