cancel
Showing results for 
Search instead for 
Did you mean: 
homakar
Level 1

The csv option from amazon does not work. i select the file but the "save" option in intuit does not light up.

 
9 Comments 9
IamjuViel
QuickBooks Team

The csv option from amazon does not work. i select the file but the "save" option in intuit does not light up.

Greetings, @homakar.

 

You'd want to make sure to enable the Connect to Amazon feature to automatically see your Amazon-related transactions in QuickBooks. Let's first access your QuickBooks account by using a private browser or an incognito browser to isolate this unexpected behavior. I can guide you on how to do it.

 

You can use any of these keyboard shortcuts:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

Once logged in, you can follow the steps below to enable your Amazon integration. 

  1. Go to the Gear icon.
  2. Choose Labs.
  3. Locate the Connect to Amazon feature.
  4. Select the Turn it on button.
  5. Enter your Amazon account login information. undefined
  6. Click Connect.

If it works, you'd want to clear your browser's cache. Sometimes those files can get corrupted and affect the browser's performance. Also, you can use other web browsers too. You can read through this article for guidance when connecting to Amazon: Amazon integration with QuickBooks Self-Employed.

 

Don't hesitate the hit the Reply button in case you have additional queries. I'll get back to you as soon as I can. 

homakar
Level 1

The csv option from amazon does not work. i select the file but the "save" option in intuit does not light up.

under lab it now says turn it off for amazon but underneath it, it says issue with connection. when i try to connect to amazon, it keeps saying wrong credentials for amazon although i have the correct username and password. it asks for characters to enter and i do and then i get the message that my credentials are wrong.

 
 
 
 
 
 
 
 
 
 
 
 
homakar
Level 1

The csv option from amazon does not work. i select the file but the "save" option in intuit does not light up.

i got the message that i am all set in regards to amazon connection. but when i go to lab, it still says that i need to fix the connection issue!  and i still cannot upload my amazon transactions.

 
 
 
 
 
 
IamjuViel
QuickBooks Team

The csv option from amazon does not work. i select the file but the "save" option in intuit does not light up.

Hello, @homakar.

 

I appreciate you for getting back to us and letting us know the result when trying to perform the troubleshooting steps I've shared. Let me route you to the best available support so we can further assist you in determining the root cause of this connectivity issue.

 

Here's how:

  1. Log in to your QuickBooks Self-Employed company.
  2. Click the Assistant menu on top.
  3. Type in Talk to a human.
  4. You can choose either to message an agent or get a callback.

If there's anything else that I can assist you with, let me know. I'll be around to help you out. Take care!

homakar
Level 1

The csv option from amazon does not work. i select the file but the "save" option in intuit does not light up.

i asked for call back today but the support person could not resolve the issue. she said she would need to research it and get back to me.

bribri1986
Level 1

The csv option from amazon does not work. i select the file but the "save" option in intuit does not light up.

Not sure if you're still having issues with the csv upload. I was also experiencing this same issue with the "save" option not being available. What I discovered was that I was only uploading one of the TWO csv reports that are required for the import.

 

One csv is "Items" and the other "Orders and Shipments" - so you'll need to pull both of these reports with the same date parameters from Amazon and upload one at a time. They sync and then you're able to save.

 

 

Jen_D
Moderator

The csv option from amazon does not work. i select the file but the "save" option in intuit does not light up.

It's nice to have you here, @bribri1986,

 

I want to make sure you're able to add your bank entries in QuickBooks Online. Have you tried the steps shared in this thread? If not, let's try that first and see if it works for you.

 

However, if you already tried that, and still getting the same hitch, I would recommend getting in touch with our Support Team. This way the problem gets reported to our engineers. 

 

To contact our agents, follow the steps below in your QBSE account:

 

  1. Go to the ? Help menu and choose Contact us button.
  2. In the Ask a question (or tell us what's wrong), describe the problem you're having.
  3. Hit Continue then choose your contact options in the Choose a way to connect with us section.

 

You can also get our contact details here: Contact QuickBooks Self-Employed Support.

 

Kindly post here some updates about the problem. Tag me for other concerns in QuickBooks Self-Employed, so I can help you further. Have a good one!

homakar
Level 1

The csv option from amazon does not work. i select the file but the "save" option in intuit does not light up.

Thanks. I followed precisely what you recommended but it did not work. I contacted support and sent them the files and they said they would look into it and get back to me. Last I heard was that they were still looking into it but that was several months back. I have yet to hear back from them.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
homakar
Level 1

The csv option from amazon does not work. i select the file but the "save" option in intuit does not light up.

Thanks. I followed precisely what you recommended but it did not work. I contacted support and sent them the files and they said they would look into it and get back to me. Last I heard was that they were still looking into it but that was several months back. I have yet to hear back from them.

 
 
 
 
 
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us