The delete button in "manage tags" does not work. How do I fix this? QB has (very annoyingly) created bogus tags based on mis-entered search terms.

This is probably a web-cache issue, Mark101. I'm here to help you fix it.

We have a few steps to do to resolve this. Let's start with opening QuickBooks Self-Employed using an incognito window. This is the best place to isolate web issues. If you're able to delete a tag, go back to the main browser, then clear the cache. This helps refresh the system and avoids any unexpected behavior. 

Additionally, you can use a different browser like Google Chrome or Mozilla Firefox.

You can keep us updated after trying the recommended steps. We're here for you. 

• I’m using Chrome.  Opening QB in Firefox did not solve the problem.
• Opening QB in an incognito window in Chrome did not solve the problem.
• Clearing the cache did not solve the problem.
• The trash button itself is unresponsive.  It changes visual state (from grey to black) on hover but does not respond in any visual way to a click.  This seems more likely a coding error, not a cache error.

What next?

Hi there, @mark101.

I appreciate you for trying the troubleshooting steps to resolve this issue with the missing gear icon. Since none of these solutions worked for you, I suggest contacting our Customer Care Team. This way, we'll be able to take a closer look on what's causing this behavior.
 
Here's how to reach them:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Please get back to me if you have additional questions about QuickBooks. I'll be happy to help you. Take care.

I'm having the same exact problem! Tried multiple browsers and multiple solutions and nothing works.

Thanks for sharing the details with us, @stephenpasquini.

Let me route you to the best support available so this get addressed right away. I recommend contacting our support team. They have the tools to check your account and investigate why the delete option is not working when deleting a tag.

To contact them in your QuickBooks Self-Employed (QBSE) account:

1. Go the (?) Help icon.
2. Click Contact Us.
3. Enter the keyword of your concern and click Let's talk.
4. Then choose your preferred way to get in touch with them.

Also, In case you want to connect your bank accounts in your QBSE account, I got you this article that can guide you through the steps: Connect bank and credit card accounts to QuickBooks Self-Employed.

Should you have other concerns or questions with your QBSE account, you're always welcome to post a comment below. We're always here to help anytime.
 

There is no way to delete tags because the tags tool does not work. It should not be available to paying customers since it's (bad) workaround to being able to create your own categories (for those on he Self Employed plan where this feature is not available).  But I digress. 

I had to call to get it turned off, which is really the only recourse, since the tool doesn't work.

You cannot edit tags. TO TURN OFF TAGS

1. Go to the GEAR.

2. Under "About you" click on LABS (NEW).

3. Find the "Tagging" category and click the "Turn It Off" green button. 

4. Click the "Give Feedback" button and tell QB to fix the tagging option, and tell them to make categories customizable for the self employed plans.