I've got troubleshooting steps to help you connect your bank account successfully in QuickBooks Online (QBO), Stacy.
First, could you please provide the name of the financial institution you're trying to connect with QBO? This information will help us check if others are experiencing similar issues and guide you accordingly.
Meanwhile, I suggest visiting your bank's website to see if there are any announcements or alerts regarding maintenance activities that could be affecting your ability to link your bank account. Also, ensure that your bank’s website or login URL hasn’t changed recently, as this can disrupt the connection with QuickBooks.
After ensuring there are no issues on your bank's side, and if the problem still occurs, clearing your browser's cache can enhance the program's performance and resolve technical glitches. Additionally, consider using alternative devices or supported browsers to access QuickBooks.
In the meantime, you can consider manually uploading your bank transactions using a CSV file.
I've added this article as your reference in categorizing and matching your downloaded bank transactions: Categorize online bank transactions in QuickBooks Online.
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