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Level 1

The "Match Transactions" page will not show the payments made so I can match

I'm trying to Match a credit card payment that came in. It is a total of 2 payments equalling $100. Of course, it shows me only 1 option that is for $100. When I go to Find Other Records to try to locate the 2 payments, it does not list those 2 payments as an option. Why? and how do I find them? I've turned off the Suggested Matches and those payments still do not show up.

1 Comment 1
QuickBooks Team

The "Match Transactions" page will not show the payments made so I can match

Hello, @CTim


I appreciate you sharing this information with us. I’d be delighted to clarify how you can match your transactions.


When matching your transactions, the following information is vital: Date, Type, Reference Number, Payee and Amount. Since this is the information you can see the moment your customers’ payments are posted and downloaded from your bank.


Let's first try checking the following criteria that might prevent the program from matching the deposit to the payment: 

  • Verify that the transaction has not been reconciled.
  • Verify the transaction was entered using the same bank account.
  • Make sure the Quickbooks Online transaction has not been previously matched to another bank downloaded transaction.
  • If it is a deposit or payment received, make sure it is not on the Bank Deposit page (undeposited).

Once done, you can perform a manual match. Just make sure the date range is correct. You can also use the Search field by entering a specific text such as the Name, part of the name or an amount. Then verify if the total amount is the same. You can refer to this article for more information: Add and match downloaded banking transactions.


Get back to us here if you have other questions. I am always here to help.

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