The number of payments does not equal the register for bank reconcili ation purposes. can i drill down on that number?
Thank you for posting here in the Community, @donnam1.
Allow me to provide some insights about the transactions from the bank register and reconciliation page in QuickBooks Online (QBO).
Firstly, what you see from the bank register are all transactions that were already cleared or reconciled. While on the reconciliation page are transactions that you're going to reconcile. You might want to read this article to know more about the bank register: What are accounts register in QuickBooks Online?
Then, to ensure your transactions under the payment and deposit column matches your bank statement, you'll want to compare the two transactions from the reconciliation page and to your bank statement. If they match, make sure there's a checkmark next to the amount in QuickBooks. However, if a transaction doesn't appear on your statement, don't mark it as reconciled.