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teds1
Level 1

The + sign is not coming up on my account to enter my transaction such as enter bill, check etc.

 
2 Comments 2
KlentB
QuickBooks Team

The + sign is not coming up on my account to enter my transaction such as enter bill, check etc.

Hi there, teds1,

 

There was an update in QBO last November. One of it was moving the Create + icon to the top left corner. There are also new features and improvements being added to help you better manage your business.

 

Take a look at my screenshot below:

NewVersion.png

 

If you still can't see the Create + icon in the new interface, you can follow these steps to resolve unusual behaviors in QBO:

  1.  Use a private browser in accessing your account. It could be that the stored cache is the reason why you can't see the Create + icon. A private browser doesn't save your searches and visited pages. You can press Ctrl + Shift + N for Google Chrome or Ctrl + Shift + P for Mozilla Firefox and Internet Explorer.
     
  2. If you're able to see the Create + icon, let's go back to your regular browser and clear the cache to delete the junk files. If the same thing happens, we can use other supported browsers for the meantime so you can get back to work. The one you're currently using may have temporary issues with QuickBooks.

In case you need some help articles in doing your future task, feel free to visit this link: QuickBooks Online - Get Started.

 

Let me know how it goes by hitting the reply button. I'll keep an eye out on your response.

teds1
Level 1

The + sign is not coming up on my account to enter my transaction such as enter bill, check etc.

thanks, it worked

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