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There are two transactions (same clients) for the last two months that come through Paypal, but they are recording in my Checking. Can't get in touch with Quickbooks :( ?

My paypal account and my checking account in QB are off by the same amount. I know which transactions they are. The transactions appear in my Paypal account when I click Update banks. But then when I accept the transactions they don't appear in the Reviewed items.

I tried calling QB and got the "you have to use the Help button" speech. So I used the help button and clicked to get a call back. The response was "We're sorry! We can't call you back right now!" Then it gave a phone number and a support ID for me to call with. When I call it's Turbo Tax, not Quickbooks (yes I know Intuit owns them both) but it won't recognize my support ID and because I don't use the paid version of Turbo Tax it won't connect me to a person! GAH! I really would prefer to troubleshoot this with someone. is there another phone number i can call??
1 Comment

Re: There are two transactions (same clients) for the last two months that come through Paypal, b...

Hi amandaformaro,


Thanks for reaching out the Community. I was able to confirm that there's an ongoing issue with PayPal transactions aren't showing in the For Review tab. 


Our engineers are working diligently to implement a permanent resolution and doing their best to prevent this from happening again. Don't worry, you can also reach out to our QuickBooks Support Team through chat. When you do, provide this investigation number: INV-26900.


Let me show you how:

  1. Sign in to your QBO account.
  2. Go to Help and click on Contact us.
  3. Enter your concern and select Let's talk.
  4. Click on Start messaging and enter your information. 
  5. Choose Send message

From there, one of our agents will be able to add you to the list of affected users. Please know that our team will update you through email as soon as resolution has been released for this issue. 


I appreciate your patience and understanding. Please let me know if you have any other concerns. I'm always here to help. Take care.