There is only 1 DD pmt, however in doing a search on the DD net amt, there are 2. I can't clear the net on my bank reconciliation.

I can help you reconcile your bank account, annjenkins.

It can be that you added the direct deposit payment from the Banking page instead of matching it to the one recorded in QuickBooks. You'll want to Undo the added payment so it will be removed from the register. From there, you can reconcile the account. 

Let me show you how to Undo added transactions:

1. Go to the Banking or Transactions page.
2. Click Banking and then select the bank.
3. From the Reviewed or Categorized tab, look for the direct deposit payment.
4. Select the Undo from the ACTION column.

The transaction will be moved to the For review section where you'll want to exclude it.

I'll be here if there's anything else that you need help with. You take care and have a great day!

I don’t use the banking options so I didn’t add it and can’t take it out. It is only listed once in the bank register and since it is a legitimate PR DD deduction, I don’t want to delete it. 

Thanks for reaching out to us, Ann.

We'll check out your DD transactions, but we'll need help from our QuickBooks Online Payroll Support with this since they can do payroll corrections. You can contact them tomorrow from 6 AM to 6 PM PT. 

I have some references for reconciliation in case you need them:

• Reconcile an account in QuickBooks Online - happy path with VIDEO
• Fix issues when you're reconciling accounts in QuickBooks Online
• Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online
• Fix beginning balance issues during your first reconciliation in QuickBooks Online
• Fix QuickBooks Payment deposits that don't match your bank statement - when you're dealing with credit card payments from customers.
• Undo and remove transactions from reconciliations in QuickBooks Online - redo reconciliation

If you have other queries, please don't hesitate to go back to this thread.