Anyone else have a problem with transfers not working on both browser and desktop app? All I get is the circle.
What transfer option are you referring to? Are you trying to transfer bank transactions? Or perhaps, you want to transfer roles?
Have you tried doing some basic troubleshooting steps to get rid of any cache-related issues?
If you're using a browser, you might want to use a private one. You can clear the cache storage of your regular browser if you can transfer successfully in a private session. Using other supported browsers would be good alternatives, too.
If you're using the QuickBooks Online Windows app, here's how to clear the cache:
Any additional details would be much appreciated so I can help you more. Thanks on advance!
James, I am having the same problem. Just started today. Trying to make an internal transfer (from one COA account to another). Tried clearing the cache, resetting the app data and restarting the app as Admin.
Tried using the QBO app on my PC as well as the web version. Can't accomplish the task either way. I can write checks, create expenses and deposits, but no transfers.
If someone can fix, that would be dandy. I just started with a new client and can't do her work without this fix. Thanks.
Hi there, @debbie11.
Thank you for joining the thread. I'm here to help guide you to the right support who can help fix the problem with transfers in QuickBooks Online (QBO).
Since clearing the cache, resetting the app data and restarting the app as admin doesn't fix the problem, I recommend contacting our Support Team to check and investigate this further for you. Our support has the chance to pull up your account via a secured remote access.
For the support's contact information:
Keep me posted with the result, I'll be right here to help. Have a great day ahead!
Thanks for reaching to us here in the Community, @JanineAmerivents.
Allow me to step in for a moment and share some information about the issue.
We're aware that some customers are unable to create a transfer between two bank accounts. Our engineers are diligently working towards finding a permanent solution.
I want to ensure you're updated on the progress, so I suggest you contact our QBO Support Team. Our specialists can add your company to our notification list to receive email updates.
I'll keep you posted once a resolution is made available by our engineers.
I appreciate your patience while this is being worked on. Reach out to me if you have any other concerns. Please know I'm just a post away for help. Have a great day
Do you have a timeframe on this fix? My coworker now is having this issue today. We have some reconciliations there are on a deadline that were to be finished ASAP.
I'm here to give you some updates about the transfer issue.
Our Engineering Team is still looking for a permanent resolution and currently, we are unable to tell its time frame. We are asking for your patience while we're continuing to fix this.
While our team is still working on this, I have a workaround to suggest. You can enter the transfer of funds within the bank register.
Let me show you how:
I'll also give you an update here as soon as we have a resolution for this.
Reach out to me by leaving a comment if you need any assistance. I'm always ready to help. Have a good one.
Hi there, JanineAmerivents.
I'm glad to inform you that we've successfully resolved this concern.
You should be able to enter a transfer in QuickBooks Online with ease.
If you have other questions, I'm happy to answer it. Just post it here as a comment and I'll take a look at it. Enjoy your weekend.