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lillyphoenixinve
Level 1

Tried connect to new bank accounts. Logged in bank , it shows accounts be shared. But next screen only show me the account that already connected. Not the new ones.

 
1 Comment
AileneA
QuickBooks Team

Tried connect to new bank accounts. Logged in bank , it shows accounts be shared. But next screen only show me the account that already connected. Not the new ones.

It's my priority to help you sort this out, @lillyphoenixinve

 

It's my pleasure to help connect your new bank account to QuickBooks Online (QBO). 

 

For me to verify and check for any open investigation, may I ask the name of your bank? 

 

As of now, you need to try reconnecting your account using a private browser to help us determine if this is a browser-related issue. To open access QuickBooks using a private browser, you may use either of these shortcut keys:

 

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox/Internet Explorer: Press CTRL  Shift P
  • Safari: press Command Shift 

 

If you're able to connect your bank account using a private browser, you may need to clear the cache of the regular browser you're using. Clearing it will refresh the system, and you'll be able to work with clean trash. However, if the issue persists, try using other supported browsers.    

 

If the issue still persists I recommend contacting our customer support as they have the tools to pull up your account and do screen sharing.

 

You may also read these articles to learn more about online banking: 

 

 

Please let me know how it goes by clicking the Reply button. I'll get back to you as soon as possible. Have a great day!

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