I have 100's of perfect or close date matching transactions between my expenses and banking transactions, but QBO doesn't suggest "match" nor find the matches easily. I'll outline the steps and below is a screen capture recording.
1) The receipt is snapped in the app
2) Under Banking > Receipts, the receipt is reviewed and added as an expense by assigning the correct bank, date, verifying the amounts, making a memo/class/customer, etc, and adding it.
3) Under Banking > Banking (Bank and Credit cards), I begin to review my transactions. Very few are matching to the created expenses. And even when I click on the "Find Match" radio button, it won't easily find a match. The suggested matches are almost always bad suggestions. The suggestions don't even match the date and amount when the perfect date and amount are sitting right there in the full list.
Why did I spend dozens of hours snapping and categorizing receipts if this process doesn't work?
I've tried this on Chrome, IE, Firefox, and a Chrome incognito window. My computer is an i7-6700 with 32 GB RAM and dual 4GB Nvidia GeForce GTX 970 cards running Windows 10 Home 64 bit. The same problem happens at my office computer and my bookkeeper's computer in another country.
https://youtu.be/ERb0DrDJGuk
