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jbecker-rosebudc
Level 1

Trying to connect bank account and end up in circle with no results. Cleared cache and same thing

 
2 Comments 2
AileneA
QuickBooks Team

Trying to connect bank account and end up in circle with no results. Cleared cache and same thing

I have another troubleshooting steps that you can help fix the issue, jbecker-rosebudc. 

 

We can do some troubleshooting steps to rule this out. Let's open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues. 

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command + Shift + N  

 

If it works fine, you can go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites. It also helps pages to load faster. Please make sure to restart your browser afterwards.

 

You can also use a different supported browser as an alternate solution.   

 

I also attached some articles for you reference:  

 

 

You're welcome to get back to me if you need further assistance while working in QuickBooks. I’m here ready to help and make sure you’re taken care of. Have a wonderful day and stay safe!

Fiat Lux - ASIA
Level 15

Trying to connect bank account and end up in circle with no results. Cleared cache and same thing

@jbecker-rosebudc 

Utilize the trial version of SlickConnect to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

 

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