Trying to connect my fidelity SEP IRA account but I keep getting a 105 error. I waited a whole day between attempts switched browsers and tried incognito. How to fix?

We understand the importance of linking your bank account in QuickBooks Online (QBO) for your daily business operations, Jchun89.

Error 105 when connecting to your Fidelity SEP IRA indicates a problem connecting to Fidelity's servers. This is typically a temporary issue on the bank's end, not an error with your credentials or account. Since you've already tried some basic troubleshooting steps, the next steps we can take are to check for any alerts from Fidelity and then manually refresh the connection in QuickBooks.

First, you need to check if there are any pending actions or messages from Fidelity. This is a common cause of connection issues, as QuickBooks can't proceed until you've addressed them. Let me guide you how:

1. Sign in to your Fidelity SEP IRA account directly on the Fidelity website (if you can't sign in, you can reach out to your bank).
2. Check for alerts, notifications, or security prompts.
3. Review your account pages, history, and transactions. If you can't see these, you might have a bank connection issue.

If you've checked for messages and there were none, the next step is to manually trigger an update within QuickBooks to force a new connection attempt. Here's how:

1. Go to Accounting on the left side menu.
2. Choose Bank transactions.
3. Click Update.

If you still see the same error after updating, try waiting 24 to 48 hours before trying again. This gives Fidelity’s servers time to fix any issues on their end.

If the problem continues after waiting, please contact our Live Phone Support for more help. Here’s how you can reach us:

1. Click Help (?).
2. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a call back from the next available expert.

You might also find this article helpful for categorizing your bank entries: Categorize online bank transactions in QuickBooks Online.

Revisit this post if you have more concerns about connecting your bank account or any QuickBooks-related concerns.