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Trying to Reconcile a bank account. It shows an end balance and "last statement end date 12/31/2018". I enter Ending Balance and end date of 1/31/2019 - it won't advance

 
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QuickBooks Team

Trying to Reconcile a bank account. It shows an end balance and "last statement end date 12/31/2018". I enter Ending Balance and end date of 1/31/2019 - it won't advance

Hello there, shawn17.

 

We can do some troubleshooting steps to rule out any browser-related issue that is causing the date to not function properly. Let's open your QuickBooks account in an incognito or private browser. This mode doesn't store cache. 

 

You can use these shortcut keys for each browser:

 

  • Chrome: Press Ctrl+Shift+N
  • Internet Explorer or Firefox: Press Ctrl+Shift+P
  • Safari: Hold down Command+Shift+N

 

Once logged in, go to the Reconcile page. If you can select an advance date, then let's open your regular browser and clear its cache. This helps refresh your browser's settings.

 

I've got this article on how you can clear them in all supported platforms: How do I clear my browser cache and temporary Internet files?

 

You can also use a different supported browser (Mozilla Firefox, Microsoft Edge, Safari 11 or newer) as an alternate solution.

 

Please let me know how it goes. Thanks.

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