The difficulty you're experiencing in accessing your bank transactions is concerning, Kevin200. Let's run through several troubleshooting steps to resolve this issue.
First, log out of your QuickBooks Online (QBO) account on the usual website, and then sign in through a private or incognito window to verify this isn't a browser-related problem. You can use these keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
After that, see if you can access your bank transactions successfully. Alternatively, you can try using other QuickBooks-supported browsers.
However, if the issue persists, kindly contact our QBO-specialized Live Support Team for timely assistance. They have secure tools to access your account, conduct a detailed investigation, and provide further guidance to help resolve the issue.
To reach them, follow the steps below:
- Log into your QBO account.
- Click Help (?) at the upper right corner of your screen.
- Tap on Search, then click Contact Us.
- Select a topic to connect with the right expert.
- Choose how to contact our QB support team.
- Via a Callback, where they’ll save you a spot and call you back.
- Via Chat, start a chat with our support.
You can check their support hours by visiting the QuickBooks Online Support webpage to ensure timely assistance.
Once your transactions are ready, you can begin sorting them into the appropriate accounts to track your business cash flow. Refer to this material for guidance: Categorize online bank transactions in QuickBooks Online.
We aim to offer excellent support in accessing your bank transactions and welcome any follow-up questions you might have. Your satisfaction is our priority.
