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Join nowI added PayPal to my bank accounts last Friday and it has yet to work. When I try to edit the settings, I get a "please try again later" message - I have been getting this message for three days. Prior to this particular message, when I tried to edit the settings, I got to the screen that showed all of the settings (where transactions mapped to, etc), but when I clicked on the pencil on that screen, QuickBooks froze each time. The reason I wanted to edit is that I wanted the sales transactions to go to a different account than PayPal sales. I merged that account with the account I wanted sales to go to and that part worked, but for the transactions that are already showing up in the feed, when I try to add them to the register, it says the account I want to put them to has been deleted, even though before I add, it shows the right account on the screen. Essentially, this has been a complete nightmare. Does anyone know how to fix this? I cannot even disconnect the account and try again at this point.
Hello there, @km32.
Let me guide how to edit the settings using an incognito/private browser.
Let’s perform some troubleshooting by opening an incognito/private browser to edit PayPal settings. This way, you’d know if this is caused by a browser issue.
You can use these keyboard shortcuts in opening an incognito/private browser:
If you’re unable to edit the settings, you need to offload some data from your default browser by clearing its cache.This way, your browser can process data faster and improve its performance.
I've added articles that can guide you understand more about Paypal in QuickBooks:
Don’t hesitate to click on the Reply button if you have any other concerns. Keep safe and healthy.
I cannot edit my Paypal settings, even in Incognito mode. It freezes, including the close button.
Thank you for joining the thread, @pahvac.
For now, we can edit the settings using another supported browser to help us narrow down the cause of this unexpected behavior. If you're getting the same problem, I encourage reaching out to our Support Team. This way, a representative can check and review this error further.
To contact support, tap on Contact us from the Help menu.
In case you need additional reference while working with banking in the future, check out our help articles and scroll down to the Banking and bank feeds section.
Keep in touch with me if you still need more help with this. I'll be here. Have a great weekend.
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