Welcome to the Community forum, @htman18. I'm here to lend a hand.
You can hide a bank account if you don’t want to see transactions from a particular bank account.
To isolate the issue as to why you're unable to toggle off the bank account, I recommend accessing your account in a private browsing window to ensure no outdated files are leading to this issue.
Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:
- Chrome: Ctrl+Shift+N
- Internet Explorer: Ctrl+Shift+P
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you've logged into your account, try to toggle off the bank account again
Here’s how:
- Click the Gear icon on the upper right hand.
- Choose Bank Accounts from the drop-down menu that appears.
- Find the account you want to hide and toggle OFF the Show Account option.
Here’s an article that you can check on for more detailed information on how to hide a bank account in QuickBooks Self-Employed: Delete a bank account in QuickBooks Self-Employed.
Come back to me if you have additional questions about deleting your account. I'm always here to assist. Have a great day!