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Level 1

Unable to perform reconciliation in QB

 
3 Comments
Content Leader

Re: Unable to perform reconciliation in QB

Thanks for posting in the Community, @controller3. I've got your back and am here to help with reconciling in QB. 

 

So that I'm best able to assist you, could you please let me know what's causing you to be unable to perform a reconciliation? For example, it would be good to know if there's an issue with the opening balance. 

 

Looking forward to your reply and helping with reconciling the account. Wishing you well. 

Level 1

Re: Unable to perform reconciliation in QB

Hello,

 

I was working on reconciling an account in Quickbooks that was opened in March 2018. I was changing some transactions to make the reconcile balance and got finished with about 5 months worth.  Then my reconcile feature for this account stopped working and I'm getting this error:

 

"We are unable to reconcile this account at this time. Please try again later".

 

I called Quickbooks about 4 or 5 days ago and they told me it was a system error that they're working on.  

 

Can anyone help?

Moderator

Re: Unable to perform reconciliation in QB

Thanks for joining us in this thread, Bishopess.

 

Let's try reconciling your bank account using an incognito browser. This is to rule out the possibility of a webpage issue.

 

Here's how you can open an incognito window in all supported browsers:

  • Press Ctrl + Shift + P for Internet Explorer or Firefox.
  • Press Ctrl Shift N for Chrome.
  • Hold down Command Shift N for Safari.

If you're still getting the same error, I suggest clearing the browser's cache. I'm linking an article that will walk you through the steps depending on which one you're using: Clear your browser cache and temporary Internet files

 

Otherwise, I recommend contacting our QuickBooks Support Team if the error persists. They have more tools to look into this further.

  1. Sign to QuickBooks Online (QBO).
  2. Go to Help and click on Contact us.
  3. Enter your concern and select Let's talk.
  4. Choose either Start messaging or Get a callback.

Keep me posted how it goes by leaving a comment below. I'll be here to keep helping.

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