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c-foley-yourener
Level 1

Unable to remove filter in a transaction list? Looking at customer's transactions, filtered it, now can't get filter to go away on any customer

Working on a Mac
3 Comments
KennethA_
QuickBooks Team

Unable to remove filter in a transaction list? Looking at customer's transactions, filtered it, now can't get filter to go away on any customer

Thank you for reaching out to us,c-foley-yourener.

 

.I'll be glad to help you with your filter concern.

 

I can see how processing your transaction lists becomes beneficial on your QuickBooks tasks and be glad to help you with it. The filter not going away is due to the browser's cache that stores temporary internet files from your browsing history. As it collects too many files, this causes performance issues in QuickBooks Online. This is the reason why the Filter function isn't going away. 

 

To clear these temporary files is very easy, just follow the steps at the links below corresponding to the browser you are currently using.

 

 To Clearing browser cache

Once you've cleared these files, you can close and reopen the browser, and sign in to QuickBooks.

We're always here in the Community to help if you have questions related to filters in QuickBooks Mac. Stay safe!

 

 

 

c-foley-yourener
Level 1

Unable to remove filter in a transaction list? Looking at customer's transactions, filtered it, now can't get filter to go away on any customer

Thanks very much for this response.  I cleared my cache and restarted my computer, but the problem still occurs.

 

If anyone else has any ideas about this, please let me know!  Hello, Intuit?!

Rose-A
Moderator

Unable to remove filter in a transaction list? Looking at customer's transactions, filtered it, now can't get filter to go away on any customer

I appreciate you getting back to us, c-foley-yourener. Allow me to take over and get you pointed in the right direction.

 

Thanks for letting us know you tried out the steps that my peer provided above. Since it didn't work, I'd recommend reaching out to our QuickBooks Online Support to have this investigated.

 

All account and transaction-related concerns need to be directed to our phone support for security purposes. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

You can use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:

 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.

 

In case you need to search for a specific transaction in QuickBooks Online, you can go through the following resources below. It also provides you steps in searching customers as well as vendors:

 

Filter, search, and sort with custom fields.

Search for transactions.

 

Come back to the Community forum if there are other questions and clarifications you have in mind or anything QuickBooks-related concerns. I'll zip right back to help you out.

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