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Level 1

Undeposited funds is not an option when I receive payments...what?

 
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QuickBooks Team

Undeposited funds is not an option when I receive payments...what?

It could be the Undeposited Funds account was renamed, info830.

 

We can open your Chart of Accounts, then manually locate the renamed account. I'll help you in finding it. 

 

  1. Select Accounting from the sidebar menu.
  2. Choose Chart of Accounts.
  3. Look for the account with Other Current assets as the Type and Undeposited Funds as the Detail type

If you're able to find the account, let's go ahead and rename it. This way, will able to easily track and locate this account when we customer payments. You can follow the steps below:

 

  1. Click the drop-down arrow in the ACTION column.
  2. Select Edit.
  3. Enter Undeposited Funds in the Name field.
  4. Click Save and Close

Once done, you can now receive the payments to your Undeposited Funds account.

 

I've also included an article that will guide you in creating bank deposits in QuickBooks Online.

 

You can always find me here if you need you need further help in managing your customer payments. Have a great rest of the week!

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