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Experienced Member

Unmatching downloaded credit card transactions from disconnected bank feed account

One of our credit cards was compromised so we were issued a new card. I disconnected the old card from the bank feed. Set the new card up on bank feed and saying connected but no transactions downloading. The new card statement had transactions on it that were downloaded to the old card number which is now disconnected so cannot go in and undo the matches and put to new CC account. How can I batch change the transactions from the old credit card account to the new one now that the old account is disconnected from bank feed. Do I have to do individually? Won't let me change in reclass transactions in Account Tools. 

1 Comment
QuickBooks Team

Re: Unmatching downloaded credit card transactions from disconnected bank feed account

Hello there, smays. 

 

Though you've disconnected the old account, transactions will still show on the Chart of Accounts. While the option to change the transaction's account by batch is unavailable, you can merge the new credit card account with the disconnected one. 

 

If you don't want to merge them, you have to individually edit each transactions to change it to the new account. 

 

Let me know if you need anything else. I'm here to help.