We keep getting asked for an American Express Account when we try to connect to our Wells Fargo accounts - we have no American Express card
I'm here to help you sort this out, user80936.
I've got the steps to resolve the issue that you've encountered when connecting your Wells Fargo account. This could be a browser-related issue. The stored cache can affect the performance of QuickBooks Online (QBO) which can result to unexpected behavior.
To begin, I suggest logging in to your QBO account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.
Here are the keyboard shortcuts:
Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
If private browsing doesn't work, I suggest using different browsers. They'll provide you the best and most secure experience with QuickBooks. For more details, I encourage you to check out this article: System Requirements for QBO.
However, if the issue persists, I suggest getting in touch with our QuickBooks Online Support. One of our representatives can securely look into your account to figure out the main cause of this. Here's how: