We receive payments from our customers through the payment link to our bank. I need to refund a customer. I created a Refund receipt which linked to our bank in QB Essentials. My question is does this link to my bank to prompt them to return the funds

I can share some information regarding refunding a customer in QuickBooks Online, Purple Fencing.

If you're using QuickBooks Payments, the system will automatically process the refund from your bank to your customer's account. Otherwise, QuickBooks will document the refund process for recording purposes.

You can go through this article: Void or refund customer payments in QuickBooks Online. This will provide you the steps on how to refund a customer's credit card as well as information on when you can void a transaction.

Additionally, you can visit the following write-up: Sales and customers. This will provide you links on how to manage your company income as well as resources to help you with your future task.

Please get back to me if you have any other QuickBooks concerns. The Community and I will help you out. Take care always.

Thank you for your response.  I created the Refund Receipt in QB now - will I need to hit send for it to prompt my bank to send the funds back to her account?  She originally paid by ACH direct deposit.  

Thank you so much!

I'm happy to hear that the steps provided by my colleague above were able to resolve your concerns, @Purple Fencing. 

Please know that you're welcome to reach back out to the Community any time you need a helping hand. We're always around. Take care and have a wonderful weekend!