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smfreese
Level 1

Web Import from Suntrust to QB not working (Error Code OL-222)

Hello; For the last few years, I've thankfully been able to import downloaded web files from the Online Business Bank Account (in my case, Suntrust soon to be Truist, a southern USA Bank). I want to preface this that I have not received any message, notification or anything in regards to any updates from my Bank about file changes etc. Also: this error only happens for one of my 3 accounts that I import to QB. The other 2 import fine. 

 

How I do this is using the menu bar > Banking > Bank Feeds > Import Web Connect File. I select the file I wanted to import, and when I import, I got this message below: 

 

Quickbooks found an error. We can't read the file your Financial Institution sent. Trouble shooting Guide

 

Error Code: OL-222

 

What should I do, if anything?

9 Comments
AileneA
QuickBooks Team

Web Import from Suntrust to QB not working (Error Code OL-222)

Hello, smfreese. 

 

Currently, we don't have a similar case reported about the OL-222 from Suntrust Bank. 

 

This is error is often caused by when you try to import one or more characters in .QBO file that isn't compliant with the Open Financial Exchange (OFX) standard for exchanging financial data with QuickBooks. Sometimes, it's an incorrect format of your .qbo file.

 

Below are the possible reasons why you're getting the QuickBooks banking error OL-222:

 

  • In server response, a scan error received
  • Unsupported characters in .QBW file that defies Open Finance Exchange (OFX) standards (OFX defines the standards for exchange between the financial institutions and QuickBooks).
  • Irregular formatting of QuickBooks company file may also lead to the QuickBooks banking error OL-222 

 

To get this resolve, updating the QuickBooks Desktop release version is a good start when it comes to fixing program-related issues and make sure to create a backup copy of your company file. 

 

Once done, rectify the .QBO file format and try to import the transactions again. 

 

If the problem persists, you can visit this article and follow the next troubleshooting steps (proceed to Solution 3): Error: OL-222 after downloading a Web Connect file from an approved bank

 

Please post here again after contacting us. I want to make sure this is taken care of and I'll be right here if you need any help with QuickBooks. Stay safe!

sspmarco1
Level 2

Web Import from Suntrust to QB not working (Error Code OL-222)

I have the exact same issue with Suntrust/Truist. I last imported 2 weeks ago and it was still fine. I've updated and even upgraded from QB Desktop Pro 2020 to QB Desktop Pro Plus 2021. No success. The solution 3 you are suggesting refers to Mac. I use Microsoft. Do you have a link for this as well? Thank you in advance
Fiat Lux - ASIA
Level 15

Web Import from Suntrust to QB not working (Error Code OL-222)

@sspmarco1 

Utilize the trial version of this converter app to isolate the issue.

https://www.moneythumb.com/?ref=110

 

sspmarco1
Level 2

Web Import from Suntrust to QB not working (Error Code OL-222)

@Fia found out meanwhile that Suntrust/Truist is aware of the issue and it is connected to something with checks. They are working on the issue and right now only manual workaround is possible on those dates that have check transactions.

skapadia12
Level 1

Web Import from Suntrust to QB not working (Error Code OL-222)

I am having same issue and tried all the trouble shooting steps.  OL-222.  it worked fine and all of a sudden it is giving me error now .  Just wondering if anyone has any update from suntrust/Truist.  I have problem with only one company file.   Other company files also gets feed from Suntrust but they work fine so not sure what the problem is 

JenoP
QuickBooks Team

Web Import from Suntrust to QB not working (Error Code OL-222)

Hi there, skapadia12.

 

We'd want to make sure that we get this sorted out so you can import your banking transactions. 

 

I would also suggest reaching out to SunTrust to check if there are any updates coming from them. In the meantime, let me share some steps that can resolve common import errors when using Web Connect. Here's how: 

 

  1. Temporarily disconnect the account you're having problems with.
  2. Add the account once again using the steps in this article: Set Up Bank Accounts for Bank Feeds in QuickBooks Desktop.
  3. Once done, import the .qbo file again.

 

Additional troubleshooting steps are also provided here: Fix Web Connect Import Errors.

 

Feel free to check out these articles as well for additional reference and guidance:

 

 

We are just around the corner if you need more help when working in QuickBooks. We'll make sure everything is sorted out. 

Sweddington
Level 1

Web Import from Suntrust to QB not working (Error Code OL-222)

I have the same issue. I have followed all the disable and able.. two of my Suntrust accounts are connected and will download, the one main account will not. Now when I try to reconnect the account, it will not let me. It asks me to change my passowrd, when I try, it tells me wrong password. I have tried calling the help number. Can someone please contact me asap?

Sweddington
Level 1

Web Import from Suntrust to QB not working (Error Code OL-222)

I have already followed all the steps to try to correct the Suntrust bank error OL-222 and stil nothing. I am still noy able to download the transactions. The QBDT bank info will not save the banking information. It keeps putting other informatioon in the bank info section. (the acct ID)

LieraMarie_A
QuickBooks Team

Web Import from Suntrust to QB not working (Error Code OL-222)

I appreciate the steps you've performed trying to fix the issue, @Sweddington.

 

Since the behavior continues after trying the troubleshooting steps, I encourage reaching out to our Support Team team. This way, a representative can review the root cause of the error and can investigate this further.

​​​​​​

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
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  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support

 

I'd appreciate if you can update me on how it goes or if you have any questions. I want to make sure this gets resolved. 

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