I understand the urgency to get your money on hold, @payments-steeles.
I can see you already contacted our Customer Care team, yet your funds are still on-hold. I would love to assist you with your concern about your funds on-hold. However, Community is a public forum. Thus, for the security of your account, we can't open and check further details.
I would still recommend reaching Customer Care team to follow up or get an update about your account. They are the ones who can give you an update with your concern.
Here's how:
- Sign-in to your QuickBooks Online company.
- Click Help (?).
- Choose either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Also, for your personal concerns about threats, I suggest clicking this link for assistance: https://2009-2017.state.gov/contact.
For future reference, you can read these articles about the funds on-hold:
Don't hesitate to click the Reply button below fi you have questions about payment holds in QuickBooks Payments. I'm always here to help. Have a great day.
