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What do I do if all of my accounts ,records , bank info is gone????

1 Comment 1
Michael K

What do I do if all of my accounts ,records , bank info is gone????

Thanks for reaching out, @djsmug.


I recommend getting in touch with our QuickBooks Desktop Support Team so that they can share your screen and take a look at what may be going on. Alternatively, if you've backed up your company file, you can restore it by following these quick steps:


  1. In QuickBooks, go to the File menu then Open or Restore Company.
  2. Click Restore a backup copy and then Next.
  3. Hit Local Backup and then Next.
  4. Browse your computer for your backup company file. It should look like this: [Your company name].qbb.
  5. Choose a folder to decide where to save your restored company file. Then select Open.
  6. When you're ready, click Save. If you see any messages about possibly overwriting your data, select the option that best fits your needs. Don't overwrite anything unless you know you want to.


That's it! For more information on how to backup your file in the future, I recommend checking out: Back up your QuickBooks Desktop company file


Keep me updated here by using the Reply option below. I want to ensure you get back to business as soon as possible.

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